Charolette Herr
Peoria
Summary
Dynamic Breakfast Manager at Springhill Suites By Marriott, adept at enhancing guest satisfaction through exceptional customer service and strict food safety compliance. Successfully trained staff, fostering a culture of reliability and professionalism. Proven track record in inventory control and vendor relationship management, ensuring a seamless dining experience for all guests.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Breakfast Manager
Springhill Suites By Marriott
06.2016 - 04.2025
- Managed daily operations for a smooth-running breakfast shift, resulting in increased guest retention.
- Ensured compliance with health and safety regulations, maintaining a clean and safe dining environment for guests.
- Serviced guests with food and beverage requirements.
- Trained new staff members on restaurant policies, procedures, and customer service standards, contributing to their professional development.
- Purchased food and cultivated strong vendor relationships.
Education
High School Diploma -
Peoria Heights High
Peoria Heights, IL05.1993
Skills
- Food preparation
- Food safety compliance
- Sanitation procedures
- Customer service
- Reliable and responsible
- Customer satisfaction
- Safe food handling
- Inventory control
- Menu planning
- Multitasking
Certification
Serv Safe certification
Timeline
Breakfast Manager
Springhill Suites By Marriott
06.2016 - 04.2025
Serv Safe certification
High School Diploma -
Peoria Heights High
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