Charnay Pillum
Chicago
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
01.2026 - 03.2026
- Prepared high-quality beverages while adhering to company standards for taste and presentation.
- Trained new team members on beverage preparation techniques and customer service protocols.
- Maintained cleanliness and organization of workstations to ensure efficient operations during peak hours.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
Shift Leader
Potbelly
10.2022 - 12.2025
- Managed store closing and opening procedures to ensure safety and security.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Held team members accountable during shift by effectively coaching to improve performance.
- Trained and mentored new team members on company standards and procedures.
- Developed strategies for upselling menu items, contributing to revenue growth initiatives.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Shift Leader
Taco bell
09.2020 - 09.2022
- Managed daily operations of the shift, including scheduling staff members, delegating tasks, and resolving customer complaints.
- Maintained clean and secure operating environment, driving safety and well-being of employees on shift.
- Prepared end-of-shift reports for management review and approval.
- Monitored team performance to ensure quality standards were met.
Barista
Starbucks
04.2017 - 09.2020
- Prepared high-quality beverages while adhering to company standards for taste and presentation.
- Trained new team members on beverage preparation techniques and customer service protocols.
- Maintained cleanliness and organization of workstations to ensure efficient operations during peak hours.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
Education
Bachelor of Science (B.S.) -
Triton College
River grove, IL06.2020
High School Diploma -
Austin Career Education Center
Chicago, IL06.2017
Skills
Developed and executed time management strategies to streamline workflow and ensure timely project completion
Cultivated a welcoming environment to enhance team collaboration and customer interactions
Developed and implemented communication protocols to streamline information flow
Contributed to team success by fostering a cooperative and supportive work environment
Certification
Food Safety
Timeline
Barista
Starbucks
01.2026 - 03.2026
Shift Leader
Potbelly
10.2022 - 12.2025
Shift Leader
Taco bell
09.2020 - 09.2022
Barista
Starbucks
04.2017 - 09.2020
Bachelor of Science (B.S.) -
Triton College
High School Diploma -
Austin Career Education Center