Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Charmzell Carr

GENESEO

Summary

Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.

Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.

Overview

26
26
years of professional experience

Work History

Branch Manager

Heights Finance
03.2015 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.

Finance Assistant

World Finance
02.2013 - 03.2015
  • Supported the finance team by processing invoices and expense claims promptly and accurately.
  • Assisted with preparation of monthly financial statements and reports to inform management.
  • Supported year-end closing activities, ensuring all transactions were properly recorded before the start of the new fiscal year.
  • Maintained confidentiality of sensitive financial information, safeguarding both company data and client privacy.
  • Managed office inventory and ordered new supplies when items were running low.
  • Maintained accurate records of financial transactions in alignment with regulatory requirements.

Cashier/Customer Service

Hyvee
11.2011 - 02.2013
  • Handle money, clean, answer customer questions,some ordering.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Customer Service Representative

MidAmerican
10.2007 - 05.2011
  • Customer complaints,set up arrangements, taking payments, answering a wide variety of customer questions.

Manager

Security Finance
02.2000 - 05.2007
  • Loan approvals and finalizing loans. Filing, schedules, managing 3 employees, collections and all other duties involved with managing a finance office.

Education

High school diploma - General

Wapello High
Wapello, IA
01.1985

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Excellent work ethic
  • Attention to detail
  • Coaching and mentoring
  • Team supervision
  • Relationship building and management
  • Client relationship management
  • Strong team-builder
  • Verbal/written communication
  • Employee development
  • Decision-making
  • Cash handling
  • Team player
  • Training and development
  • Sales management
  • Staff recruitment
  • Business development
  • Account review
  • Goals and performance
  • Work prioritization
  • Sales planning
  • Documentation
  • Friendly
  • Cash handling expertise
  • Banking
  • Performance reviews
  • Loan documentation
  • Collections
  • Loans
  • Shift scheduling
  • Federal regulations
  • Employee monitoring

Accomplishments

  • Repeatedly received recognition from superiors for excellence in service.
  • Improved loan production by 150% in a span of 2 years.
  • Received the “Growth Award” for exemplary performance and recognition for highest growth 5 different years in the company.
  • Successfully closed an average of 68 loans per month.
  • Supervised team of 3 staff members.

Timeline

Branch Manager

Heights Finance
03.2015 - Current

Finance Assistant

World Finance
02.2013 - 03.2015

Cashier/Customer Service

Hyvee
11.2011 - 02.2013

Customer Service Representative

MidAmerican
10.2007 - 05.2011

Manager

Security Finance
02.2000 - 05.2007

High school diploma - General

Wapello High

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Charmzell Carr