Charmaine Gonzalez

New grad Phlebotomist in training (part-time)

• Collect blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Adhere to HIPAA standards and maintain patient confidentiality in all interactions.
• Verify proper storage and transportation of specimens to laboratories.
• Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
• Verify patients' identification for proper sample collection.
• Protect patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
• Collect blood samples in accordance with laboratory protocols and regulations.

• Answer and direct all incoming Hospital calls.
• Receive and activate all Hospital emergency response codes via overhead speakers and group pagers.
• Answering service agent for several in-hospital clinics.
• Page proper on-call Doctors and employees as needed via SPOK paging system.
• I.T. Helpdesk agent, includes creating tickets via the Spiceworks system to aid the in-house I.T. department.

• Optical sales.
• Performed eyewear care and adjustments.
• Maintained an organized record of patient prescriptions, work orders and payments.
• Confirmed and billed insurances.
• Scheduled Doctors appointments.