Charlotte Herst
Maple Park
Summary
Experienced with providing comprehensive care and support to diverse client populations. Utilizes effective communication and interpersonal skills to foster positive relationships. Track record of maintaining safe and supportive environment tailored to individual needs. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
5
5
years of professional experience
Work History
Direct Support Professional
Marklund
11.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Assisted disabled clients to support independence and well-being.
Waitress
Buffalo Wild Wings
09.2024 - 11.2024
Waitress
Rise and Shine Family Restaraunt
07.2020 - 11.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Proved successful working within tight deadlines and a fast-paced environment.
Waitress
Buffalo Wild Wings
06.2024 - 08.2024
Dog Handler
Pawsitive Pet Perfection
01.2023 - 05.2024
- Maintained cleanliness within boarding facilities by regularly sanitizing kennels and play areas to ensure the health of all animals under my care.
- Collaborated with fellow team members to create a smooth workflow between handlers, groomers, trainers, and other staff at the facility.
- Achieved timely and efficient completion of tasks by prioritizing workload and effectively managing time in a fast-paced environment.
- Reduced instances of behavioral issues among dogs by implementing structured routines during daily activities such as feeding, walking, and playing.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Receptionist
Mira Salon and Spa
01.2021 - 03.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
Education
No Degree -
Southern Illinois University, Carbondale
Carbondale, ILHigh School Diploma -
Kaneland High School
Maple Park, IL05-2022
Skills
- Time management
- First aid and safety
- Client support
- Client documentation
- Health and safety requirements
- Relationship building
Timeline
Direct Support Professional
Marklund
11.2024 - Current
Waitress
Buffalo Wild Wings
09.2024 - 11.2024
Waitress
Buffalo Wild Wings
06.2024 - 08.2024
Dog Handler
Pawsitive Pet Perfection
01.2023 - 05.2024
Receptionist
Mira Salon and Spa
01.2021 - 03.2021
Waitress
Rise and Shine Family Restaraunt
07.2020 - 11.2024
No Degree -
Southern Illinois University, Carbondale
High School Diploma -
Kaneland High School