Summary
Overview
Work History
Education
Skills
Timeline
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Charlotte Allington

Oak Park

Summary

Driven customer service worker dedicated to building and maintaining pleasant relationships with guests and other clientele. Enjoys working closely with team members. Successfully manages guest concerns and excels in conflict resolution. Skilled in clerical duties and managing credit/cash transactions, I consistently exceed employer expectations by prioritizing guest experience and operational efficiency.

Overview

4
4
years of professional experience

Work History

Front Desk Agent

The Carleton of Oak Park
11.2022 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Answered customer phone calls promptly and appropriately handled needs.

Restaurant Hostess

La Notte Ristorante Italiano
07.2021 - 08.2023
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Delivered enthusiastic service to drive positive dining experience and customer retention.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Education

High School Diploma -

Oak Park And River Forest High School
Oak Park, IL
05-2022

Skills

  • Guest/client relations
  • Front desk management
  • Clerical duties
  • Conflict management
  • Credit and cash payments
  • Hospitality service expertise

Timeline

Front Desk Agent

The Carleton of Oak Park
11.2022 - Current

Restaurant Hostess

La Notte Ristorante Italiano
07.2021 - 08.2023

High School Diploma -

Oak Park And River Forest High School

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Charlotte Allington