Charles Holloway
Chicago
Summary
Structured Laboratory Technician offering background in collecting, processing and analyzing various specimens. Familiar with basic medical terminology, laboratory protocols and testing procedures. Expertise in urinalysis and blood typing. Recognized for performing laboratory tests and procedures with attention to detail, optimum quality and expedience. Reliable individual with skills and experience as Laboratory Technician. Smart and committed to job well done and offering exceptional drive.
Overview
8
8
years of professional experience
Work History
Laboratory Technician
TASC
2023.12 - Current
- Enhanced laboratory efficiency by implementing new testing procedures and protocols.
- Streamlined sample processing for faster turnaround times, resulting in improved customer satisfaction.
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Assisted in the development of new laboratory methods, leading to increased testing capabilities.
Youth Engagement Worker
Unity Parenting & Counseling Center
2023.06 - Current
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Developed and implemented programs to support children's mental health and well-being.
Clinical Laboratory Assistant
Tempus
2023.12 - 2024.02
- Facilitate efficient specimen return and send-outs to custodian pathology laboratories and Tempus partners
- Monitor high-priority requests and audits to ensure customer retention and satisfaction
- Sort, file, and maintain long-term FFPE specimen storage
- Develop a firm understanding of lab processes and databases
- Ensure all sample return documentation is professional, accurate, and HIPAA-compliant
- Engage in timely issue reporting and resolution
- Build and maintain effective relationships with other laboratory employees
Apple Technical Advisor
Teleperformance
2022.11 - 2023.06
- Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
- Managed call flow to respond to technical support needs of customers.
- Resolved service and technical problems for customers by asking clear and specific questions.
- Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.
Intern
Alcorn State University
2022.08 - 2023.05
- Built strong foundation in medical practice by contributing to different areas of patient care and administrative practice.
- Exercised confidentiality and abided by HIPAA rules and regulations.
- Aided in communication and authorizations with patient and caregivers.
- Assisted with research projects by compiling and organizing medical data from reports and patient interviews.
Attendant
Chicago Park District
2021.06 - 2023.01
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Supported store operations by maintaining clean and organized store atmosphere.
Care Giver
Help At Home Health Care
2019.06 - 2021.12
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Monitored clients' overall health and well-being and noted significant changes.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Medical Intern
South Shore Regional Hospital
2016.07 - 2016.09
- Completed daily rounds to check on patients and identify any reasons for concern.
- Reviewed clinical cases to gain additional understanding of disease etiology and progression.
- Built strong foundation in medical practice by contributing to different areas of patient care and administrative practice.
- Wrote detailed and professional progress notes for each patient, outlining notable events and examinations findings.
Education
Bachelor of Science - Biology -Pre Professional
Alcorn State University
Lorman, MS05.2022
High School Diploma -
Chicago Vocational Career Academy
Chicago, IL06.2017
Skills
- Customer Inquiries
- Thought Leadership
- Sales Presentation
- Employee Computer Support
- CPR certification
- First Aid
- CNA Training
Microsoft Office Suite- Intermediate level
Lab techniques
Microbiology
Aseptic Technique in Laboratory Preparation and Analysis
Sterilization
Disinfection
Sanitization
Culture Techniques
Types of Culture Media
Live Media
Incubation and Isolation
Fixation and Staining
Negative and Simple Stains
Differential Stains
Special Stains
Fixation and Staining for Electron Microscopy
Identification Techniques
Morphology
Cultural Characteristics
Physiological/Biochemical Characteristics
Molecular Analysis
Genetics
- lotting Techniques.
- Techniques For Extraction & Storage of Biomolecules.
- Gel Electrophoresis.
- Microscopic techniques.
- Polymerase Chain Reaction.
- Cell Culture Techniques.
- Spectroscopic Techniques.
- Chromatography Technique.
Chemistry
- Chromatography.
- Extraction.
- Distillation.
- Recrystallization.
- Sublimation.
- Melting point.
References
Dorthy Davis- DNP
Phone-601-807-0531
Alcorn State University Roman Hall
Archie Taylor- Assisted professor
Phone - 601-708-6639
Donna Roberts MSW -Lead Counselor
Phone -773-370-4747
Phillip Watson MSW
Phone-773-793-9362
Timeline
Laboratory Technician
TASC
2023.12 - Current
Clinical Laboratory Assistant
Tempus
2023.12 - 2024.02
Youth Engagement Worker
Unity Parenting & Counseling Center
2023.06 - Current
Apple Technical Advisor
Teleperformance
2022.11 - 2023.06
Intern
Alcorn State University
2022.08 - 2023.05
Attendant
Chicago Park District
2021.06 - 2023.01
Care Giver
Help At Home Health Care
2019.06 - 2021.12
Medical Intern
South Shore Regional Hospital
2016.07 - 2016.09
Bachelor of Science - Biology -Pre Professional
Alcorn State University
High School Diploma -
Chicago Vocational Career Academy
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