Charlesa Miller
Cahokia
Summary
Dynamic General Manager with a proven track record at Auntie Anne's Pretzels, excelling in operations management and team leadership. Enhanced business efficiency through strategic policy formulation and effective training programs. Recognized for exceptional problem resolution skills and fostering a collaborative team environment, driving operational success and customer satisfaction.
Overview
13
13
years of professional experience
Work History
General Manager
Auntie Anne's Pretzels
08.2012 - Current
- Assisted in developing operational strategies to enhance business efficiency.
- Supported team members in daily tasks and ensured adherence to safety protocols.
- Contributed to staff training programs, promoting knowledge of company policies.
- Participated in inventory management processes to optimize resource allocation.
- Formulated policies and procedures to streamline operations.
Bank Teller
Jefferson Bank and Trust
05.2015 - 07.2021
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balances and performed daily reconciliations to uphold financial integrity.
- Assisted in training new tellers on operational procedures and customer service protocols.
Education
High School Diploma -
Central Visual Performing Arts High School
Saint Louis, MISkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Time management
- Training and coaching
Timeline
Bank Teller
Jefferson Bank and Trust
05.2015 - 07.2021
General Manager
Auntie Anne's Pretzels
08.2012 - Current
High School Diploma -
Central Visual Performing Arts High School