Charles Zipse
Batavia
Summary
Customer-focused professional with extensive experience in retail sales, store operations, food service, facility support, and licensed insurance sales. Demonstrated success in fast-paced environments, managing inventory, and ensuring smooth daily operations. Effective communicator with a strong work ethic and adaptability, consistently meeting and exceeding performance expectations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Life Insurance Broker
Family First Life
Naperville
08.2025 - Current
- Consulted clients to assess life insurance needs and preferences.
- Educated clients on various life insurance products and policy options.
- Developed tailored insurance plans to meet individual client requirements.
- Conducted market research to identify competitive insurance offerings.
- Built strong client relationships through effective communication and trust-building.
- Prepared and submitted applications for client approval processes.
- Coordinated with underwriters to facilitate policy issuance and modifications.
- Provided ongoing support for policy updates and claims assistance.
- Greatly improved office operations by reducing backtracking of work through creation of material movement process.
- Strengthened traceability by developing organization systems for keeping records, reports, and agendas.
- Improved data collection accuracy by structuring systems for desktop spreadsheets.
- Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
Sales Advisor
Batteries Plus Bulbs
Geneva
03.2025 - 10.2025
- Managed store operations while delivering timely, high-quality customer service.
- Trained and supported new employees across multiple locations through effective phone communications.
- Simultaneously handled customer interactions for five or more clients with specific needs.
- Replaced car batteries and repaired lighting systems to ensure vehicle safety and functionality.
- Collaborated with customers on car lighting wiring to resolve concerns promptly.
- Repaired smartphones, tablets, and laptops, including screen and battery replacements as WISE Level 2 certified technician.
- Identified keyfob requirements, sourced components, and programmed keyfobs for customer vehicles.
- Organized and recycled light bulbs and batteries across four locations.
- Ensured proper disposal of hazardous materials to comply with safety regulations.
- Maintained fire code standards for battery recycling center operations.
- Executed filling and activation of new battery stock with acid, prioritizing careful handling and compliance with regulations regarding hazardous materials (sulfuric acid).
- Processed sales transactions accurately using point-of-sale system.
- Trained new staff on store procedures and product knowledge effectively.
- Provided customers with information on products and services available.
- Answered requests and concerns with friendly and knowledgeable service.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Assisted in the preparation of promotional materials and displays.
- Collaborated with other departments to ensure successful delivery of services and products.
- Negotiated deals and handled complaints or objections.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Server
Tanna Tap
Geneva
08.2024 - 01.2025
- Managed orders using restaurant management software to enhance operational efficiency.
- Collaborated with kitchen staff to ensure timely meal preparation and service.
- Delivered exceptional customer service, improving overall guest dining experiences.
- Trained new servers on menu items and service standards for consistency.
- Maintained organized dining areas to ensure customer comfort and satisfaction.
- Processed cash transactions accurately during peak shifts to minimize errors.
- Resolved guest complaints promptly, ensuring a high level of satisfaction.
- Upsold menu items effectively, increasing average sales per table.
Cart Attendant
Golf Visions Management
Geneva
03.2022 - 11.2024
- Organized and maintained golf cart fleet to enhance guest experience.
- Ensured cleanliness of carts before and after use to uphold high standards.
- Coordinated with staff to manage cart availability and usage efficiently.
- Reported equipment issues promptly, facilitating timely repairs and service continuity.
- Maintained cleanliness of store premises, including floors, walls, restrooms, and parking lot.
- Processed customer payments accurately and efficiently using cash register.
- Replenished stock on shelves, racks, and displays to ensure adequate inventory levels.
- Monitored parking lot for security concerns related to carts and reported issues.
Education
High School Diploma -
Batavia Senior High School
Batavia Illinois05-2024
Skills
- Life insurance consulting
- Policy development
- Market research
- Client relationship management
- Application processing
- Customer service
- Needs assessment
- Product knowledge
- Employee training
- Team collaboration
- Time management
- Goal orientation
- CRM software proficiency
- Inventory management
- Point-of-sale systems
- Conflict resolution
- Communication skills
- Verbal and written communication
- Truck unloading
- Cash register operation
- Upselling strategies
- Order processing
- Phone etiquette
- Returns and exchanges
- Money handling
- Sales expertise
Certification
Licensed Insurance Agent (Life) - IL, MI, TX, VA
Wise Level 2 Certification
Wise Level 2 Certification
Timeline
Life Insurance Broker
Family First Life
08.2025 - Current
Sales Advisor
Batteries Plus Bulbs
03.2025 - 10.2025
Server
Tanna Tap
08.2024 - 01.2025
Cart Attendant
Golf Visions Management
03.2022 - 11.2024
High School Diploma -
Batavia Senior High School