Charles Woodruff Jr.
Plainfield
Summary
Results-driven Registrar Services professional with over 7 years of progressive experience in academic operations, student records management, and compliance-driven environments. Demonstrated expertise in transcript evaluations, registration oversight, process optimization, and interdepartmental collaboration. Adept at mentoring peers, leading daily team workflows, and identifying trends for continuous improvement. Recognized for strong communication, analytical problem-solving, and ability to drive departmental performance through subject matter knowledge and team coordination.
Overview
10
10
years of professional experience
Work History
Registrar Sr. Specialist
Chamberlain University
04.2021 - Current
- Oversaw the accuracy of student records, including transcript evaluations, registration changes, and graduation audits, with a 99.9% accuracy rate.
- Developed and shared best practices with peers, offering coaching on process efficiency and systems use.
- Led implementation of procedural improvements that helped maintain daily service level agreements.
- Acted as liaison between registrar services and institutional departments.
- Contributed to team training development and served as point of contact for escalated registration issues.
Admissions Account Executive
Chamberlain University
10.2018 - 04.2021
- Conducted and documented over 300 applicant interviews annually, ensuring alignment with academic policies.
- Used data to improve applicant conversion rates by 20%, identifying key enrollment trends and adjusting messaging accordingly.
- Delivered regular presentations on enrollment processes to team leads and academic partners.
- Fostered positive student experiences by resolving escalations with empathy and policy knowledge.
Client Support Specialist
ADP
01.2015 - 10.2018
- Maintained performance metrics while resolving payroll discrepancies and managing sensitive client data.
- Delivered training to junior staff on issue resolution and documentation procedures.
Education
B.S. - Kinesiology (Sport Studies)
Eastern Illinois University
01.2012
Skills
- Registrar Services & Records Management
- Team Leadership & Mentoring
- Transcript Evaluation & Graduation Audits
- Policy Compliance & Student Support
- Data Analysis & Performance Reporting
- Process Improvement & Training
- Cross-Functional Collaboration
- CRM & Enterprise Systems (Salesforce, Workday)
Additional Qualifications
- Strong mentoring and feedback delivery skills
- Proven subject matter expertise in academic systems and policy interpretation
- Adept in performance reporting, goal setting, and interdepartmental communication
- Comfortable presenting to senior leadership and driving cross-functional initiatives
- Flexible, solutions-oriented, and committed to continuous improvement
Timeline
Registrar Sr. Specialist
Chamberlain University
04.2021 - Current
Admissions Account Executive
Chamberlain University
10.2018 - 04.2021
Client Support Specialist
ADP
01.2015 - 10.2018
B.S. - Kinesiology (Sport Studies)
Eastern Illinois University
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