Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charles williams

Elgin

Summary

Dynamic leader with proven expertise in inventory control and team leadership, honed at Wings and Home Depot. Excelled in enhancing customer satisfaction and operational excellence, driving sales through innovative strategies. Skilled in problem-solving and communication, adept at multitasking and organization. Achieved significant improvements in employee performance and customer experience.

Overview

11
11
years of professional experience

Work History

Resale Store Manager

Wings
10.2014 - Current


  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Resolved customer complaints promptly to maintain a positive shopping experience.

Department Manager

Home Depot
01.2014 - 12.2014


  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Increased customer satisfaction with proactive issue resolution strategies.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

Electronics

Waubonsee Community College
Sugar Grove, IL

Lisle High School
Lisle, IL

Skills

  • Inventory control
  • Team leadership
  • Customer satisfaction
  • Problem solving
  • Multitasking and organization
  • Outstanding communication skills

Timeline

Resale Store Manager

Wings
10.2014 - Current

Department Manager

Home Depot
01.2014 - 12.2014

Electronics

Waubonsee Community College

Lisle High School

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Charles williams