Charles Schroeder
Gilberts
Summary
Dynamic Sales Associate with strong negotiation skills and expertise in closing deals. Proven ability in customer relationship management and credit application processing, aiming to enhance customer satisfaction and drive sales growth.
Overview
13
13
years of professional experience
Work History
Sales Associate
Highgate Motors of Barrington
Barrington
09.2025 - Current
- Presented First Pencil numbers for cash/financing and BOS to inform client decisions
- Negotiated cash price and monthly payment to align with client budgets
- Credit application process
- Test drives with clients
- Signing paperwork with clients
- Vehicle registration and License plates
- Coordinated vehicle delivery to enhance client satisfaction with timely service
Loaner Car department
Napleton Cadillac Northbrook
Northbrook
07.2019 - 09.2025
- Assisting customers with loaner vehicles in service department.
- Managed rental agreements and ensured compliance with company policies.
- Providing shuttle transportation to service customers within the Northshore
- Cleaned loaner vehicles to maintain service quality.
BDC Service Representative
Schaumburg Toyota/Woodfield Lexus
Schaumburg
07.2016 - 07.2019
- Facilitated service appointments and resolved inquiries to enhance customer experience.
- Streamlined communication between service department and clients to ensure clarity and satisfaction.
- Handled inbound customer inquiries via phone and email, providing timely and effective support.
- Assisted customers in scheduling appointments and resolving service-related issues.
Service Advisor
Bredemann Lexus Glenview
Glenview
10.2015 - 07.2016
- Coordinated with technicians to facilitate timely vehicle repairs and maintenance, enhancing service delivery.
- Maintained detailed records of customer interactions and service history to support effective follow-up and service continuity.
- Addressed customer complaints professionally to enhance satisfaction and loyalty.
- Provided transparent estimates of repair costs, labor times, and parts prices to customers, fostering trust and informed decision-making.
- Assisted with scheduling appointments for service work to be performed on vehicles.
Porter
Schaumburg Toyota
Schaumburg
03.2013 - 10.2015
- Maintained cleanliness of the dealership lot and service areas daily.
- Organized vehicle keys and managed inventory for easy access.
- Walked property and grounds, picking up trash and debris to maintain curb appeal.
- Maintained clean and tidy appearance in reception, waiting areas and hallways.
Education
High School Diploma -
Taft High School
Chicago, IL06-2009
Business Administration And Management
Elgin Community College
Elgin, ILSkills
- Vehicle presentation
- Inventory management
- Credit application processing
- Financing options presentation
- Closing Deals
- Strong negotiation skills
- Customer relationship management
Timeline
Sales Associate
Highgate Motors of Barrington
09.2025 - Current
Loaner Car department
Napleton Cadillac Northbrook
07.2019 - 09.2025
BDC Service Representative
Schaumburg Toyota/Woodfield Lexus
07.2016 - 07.2019
Service Advisor
Bredemann Lexus Glenview
10.2015 - 07.2016
Porter
Schaumburg Toyota
03.2013 - 10.2015
High School Diploma -
Taft High School
Business Administration And Management
Elgin Community College