Charles Ruge
I.T. Specialist
Pingree Grove,IL
Summary
Dynamic I.T. Specialist with a proven track record at Ramcel Engineering, excelling in network administration and troubleshooting. Successfully implemented robust IT policies and backup systems, enhancing data integrity. Known for exceptional customer service and effective communication, fostering strong vendor relationships while optimizing hardware and software resources.
Overview
21
21
years of professional experience
Work History
I.T. Specialist
Ramcel Engineering
Northbrook, Illinois
05.2020 - 12.2025
- Configured hardware, devices, and software to set up work stations for 80 employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Designed comprehensive IT policies to ensure compliance with industry regulations and best practices.
- Patched software and installed new versions to eliminate security problems and protect data.
- Provided exceptional customer service by promptly addressing problems reported by end users.
- Walked individuals through basic troubleshooting tasks.
- Implemented user access controls to minimize unauthorized access risks while preserving operational flexibility for authorized users.
- Implemented effective backup systems to ensure data integrity and availability in case of disaster recovery scenarios.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Established strong relationships with vendors, negotiating favorable contracts while maintaining high-quality products and services.
Manage Output Analyst
Canon Business Solutions
Schaumburg, Illinois
10.2004 - 05.2021
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed inventory control effectively for optimal cost savings and minimal waste.
Education
Bachelor of Arts - Graphic Design
Robert Morris College
Naperville 05.2001 -
Skills
Network administration
Troubleshooting
Application installations
IT troubleshooting
System upgrades
Hardware diagnostics
Hardware upgrades
Network configuration
Timeline
I.T. Specialist
Ramcel Engineering
05.2020 - 12.2025
Manage Output Analyst
Canon Business Solutions
10.2004 - 05.2021
Bachelor of Arts - Graphic Design
Robert Morris College
05.2001 -