Charles Olaleye
Lynwood
Summary
A recent graduate seeking to embark on a career within a reputable professional organization. I possess a keen interest in roles encompassing a wide range of competencies including, but not limited to customer service, finance, marketing, accounting, payroll, and pharmaceuticals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Certified Pharmacy Technician
Walgreens
Bloomington, IL
04.2025 - Current
- Supervised daily pharmacy operations to ensure compliance with safety and regulatory standards.
- Trained and mentored junior technicians on medication dispensing processes and customer service protocols.
- Implemented workflow improvements that enhanced prescription processing efficiency and reduced wait times.
- Managed inventory control, ensuring optimal stock levels of medications and supplies through regular audits.
- Collaborated with healthcare professionals to provide accurate medication information and resolve patient inquiries.
- Utilized pharmacy management software to streamline prescription orders and track patient profiles effectively.
- Led quality assurance initiatives, enhancing accuracy in medication dispensing and minimizing errors across the team.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collected co-payments or full payments from customers.
- Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered patients' questions and troubleshot prescription issues.
- Set up and modified patient profiles in IntercomPlus to include current information such as medications and insurance details.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
Assistant Store Manager
Dunkin' Donuts
Normal, IL
05.2023 - 01.2025
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service excellence and product knowledge.
- Managed inventory levels, reducing waste through effective stock control practices.
- Implemented promotional campaigns, enhancing customer engagement and driving sales growth.
- Coordinated employee schedules, optimizing labor costs while maintaining service standards.
- Resolved customer complaints promptly, improving overall satisfaction and loyalty.
- Collaborated with upper management on strategic planning initiatives to enhance operational efficiency.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Shipping Supervisor
Contec
Bloomington, IL
06.2020 - 04.2022
- Supervised shipping operations to ensure timely dispatch of goods.
- Coordinated with logistics team to optimize delivery schedules and routes.
- Monitored inventory levels and managed stock replenishment processes.
- Trained new staff on shipping procedures and safety protocols.
- Implemented quality control measures to reduce shipping errors.
- Utilized warehouse management systems for tracking shipments and inventory accuracy.
- Supervised shipping team of 11 employees.
- Developed effective communication channels between warehouse, shipping department, and sales teams for smooth operations.
- Inspected loading operations for improvements in efficiency and safety.
- Managed a team of shipping personnel, fostering a productive work environment and promoting teamwork.
- Reduced shipment errors by conducting thorough inspections of outgoing packages.
- Handled day-to-day shipping and receiving overseeing more than 1000 packages per day.
Education
MBA - Business Administration
Liberty University
Lynchburg, VA05.2024
Bachelor of Science - Business Administration And Data Analysis
Liberty University
Lynchburg, VA05.2022
Skills
- Problem-solving skills
- Immunization administration
- Insurance billing
- Insurance verification
- Pharmaceutical calculations
- HIPAA compliance
- Customer service
- Retail operations
- Staff supervision
- Warehouse management
- Shipping procedures
Certification
- CPhT - Certified Pharmacy Technician
- Certified Immunizer, Walgreens - January 2026
Timeline
Senior Certified Pharmacy Technician
Walgreens
04.2025 - Current
Assistant Store Manager
Dunkin' Donuts
05.2023 - 01.2025
Shipping Supervisor
Contec
06.2020 - 04.2022
MBA - Business Administration
Liberty University
Bachelor of Science - Business Administration And Data Analysis
Liberty University