Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Charles Nnebe

Westchester

Summary

Dynamic Area Sales Manager with UPS, recognized for enhancing client retention through exceptional relationship building and consultative selling techniques. Proven track record in exceeding sales targets and driving revenue growth by leveraging strategic account management and effective contract negotiations. Committed to fostering team performance and delivering tailored solutions that meet client needs.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Area Sales Manager

UPS
10.2017 - Current
  • Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
  • Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
  • Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
  • Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
  • Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
  • Built lasting relationships with clients through outstanding customer service interactions.

Senior Account Executive

UPS
05.2002 - 09.2017
  • Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
  • Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
  • Increased account retention by building strong relationships with clients and addressing their needs promptly.
  • Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
  • Maintained comprehensive knowledge of market trends, industry news, and competitor offerings, ensuring informed decision-making and strategic planning.
  • Collaborated with cross-functional teams to ensure timely delivery of products and services, resulting in high customer satisfaction.
  • Delivered tailored solutions based on individual client needs by thoroughly understanding their business objectives and pain points.
  • Resolved escalated customer issues professionally, maintaining client trust while protecting company interests.
  • Met existing customers to review current services and expand sales opportunities.
  • Negotiated prices, terms of sales and service agreements.
  • Achieved or exceeded company-defined sales quotas.

Account Executive

UPS
01.2000 - 05.2002
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.

Sales Representative

UPS
12.1995 - 10.1999
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Operations Supervisor

UPS
11.1995 - 01.1997
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.

Account Manager

Danka Business Systems
06.1994 - 08.1995
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
  • Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
  • Drove revenue growth by identifying new business opportunities within existing accounts.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Negotiated prices, terms of sales and service agreements.

Education

MBA - Business Administration And Management

Dominican University
River Forest, IL
06-1997

Bachelor of Arts - Corporate Communications

Dominican University
River Forest, IL
05-1994

Associate of Arts - Business Administration

Institute Of Development Management
Tanzania, Africa
06-1991

Skills

  • Relationship building
  • Sales presentations
  • Territory management
  • Sales team supervision
  • Contract negotiations
  • Sales tracking
  • KPI tracking
  • Sales training
  • Partnership development
  • Key account growth
  • Complex negotiations
  • Pipeline management
  • Account monitoring
  • Lead qualification
  • Leads prospecting
  • Competitor analysis
  • Territory and account management
  • Presentations and proposals
  • Sales enablement
  • Sales presentation
  • Consultative and relationship selling
  • Customer complaint resolution
  • Time management
  • Customer service
  • Sales process
  • Consultative selling techniques

Certification

  • Spin Selling Skills Certification – Huthwaite International.
  • The Challenger Sale Training Course Certificate – Corporate Executive Board (CEB).
  • Situational Sales Negotiation Sales Training Course Certificate.

Languages

English
Full Professional
Swahili
Professional Working

Timeline

Area Sales Manager

UPS
10.2017 - Current

Senior Account Executive

UPS
05.2002 - 09.2017

Account Executive

UPS
01.2000 - 05.2002

Sales Representative

UPS
12.1995 - 10.1999

Operations Supervisor

UPS
11.1995 - 01.1997

Account Manager

Danka Business Systems
06.1994 - 08.1995

MBA - Business Administration And Management

Dominican University

Bachelor of Arts - Corporate Communications

Dominican University

Associate of Arts - Business Administration

Institute Of Development Management

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Charles Nnebe