Charles Kling
Naperville
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Naperville yard
Aurora
01.2025 - Current
- Greeted customers, answered general questions and directed to appropriate locations.
- Assisted with travel arrangements for staff and management.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
Guest Service Representative
TopGolf
Aurora
10.2023 - 05.2024
- Updated front desk's concierge book to maintain most relevant visitor information.
- Assisted guests with check-ins and check-outs in a timely manner.
- Invited guests to join loyalty programs and special promotions to stay connected.
Customer Service Representative
Crumbl Cookies
Aurora
02.2023 - 09.2023
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Metea Valley High School
Aurora, ILLINOIS05-2025
Skills
- Customer service
- Front desk operations
- Reservation management
- Conflict resolution
Timeline
Front Desk Receptionist
Naperville yard
01.2025 - Current
Guest Service Representative
TopGolf
10.2023 - 05.2024
Customer Service Representative
Crumbl Cookies
02.2023 - 09.2023
High School Diploma -
Metea Valley High School