Charles Howerton
Carterville
Summary
Energetic worker with established customer service skills and food service experience. Adaptable employee, bringing flexibility and enthusiasm to diverse teams. Collaborative team leader, operating cash register, cleaning and maintaining guest flow.
Overview
2
2
years of professional experience
Work History
Ice Cream Server
The Downtown Dip
03.2022 - 01.2023
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Kept tidy and organized area to comply with cleanliness standards.
- Processed sales transactions for cash, debit, and credit purchases.
- Provided support to fellow team members when needed, creating a cohesive work environment.
Host
Applebee's Grill + Bar
05.2021 - 08.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Bachelor of Music Education - Vocal Music Education
Auburn University
Auburn, AL05.2027
High School Diploma -
Carterville High School
Carterville, IL05.2023
Skills
- Customer Engagement
- Teamwork
- Patience and Empathy
- Customer Service
- Cleaning and organization
- Working under pressure
- Greeting customers
- Dependable and Responsible
- Flexible Schedule
- Guest service
Timeline
Ice Cream Server
The Downtown Dip
03.2022 - 01.2023
Host
Applebee's Grill + Bar
05.2021 - 08.2021
Bachelor of Music Education - Vocal Music Education
Auburn University
High School Diploma -
Carterville High School
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