Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Charlene Daniels

Chicago

Summary

Detail-oriented professional with extensive experience in safety compliance and team leadership. Proven ability to manage security operations, uphold safety protocols, and deliver exceptional service. Committed to ensuring safe environments and effective communication. Experienced security professional skilled in leading teams and ensuring adherence to safety protocols. Known for effective communication and problem-solving abilities, contributing to improved security operations and customer satisfaction. Ready to leverage expertise to enhance safety compliance and operational efficiency.

Overview

17
17
years of professional experience
1
1
Certification

Work History

store driver

Auto Zone Auto Parts
Chicago
02.2022 - 03.2025
  • Delivered auto parts efficiently to customers and local businesses.
  • Maintained accurate inventory of products in delivery vehicle.
  • Conducted routine vehicle inspections to ensure safety and reliability.
  • Communicated effectively with customers regarding delivery schedules and updates.
  • Assisted in loading and unloading parts at store locations as needed.
  • Adhered to traffic laws and company policies while driving routes.

Security Officer

Securitas Security Services USA
Chicago
03.2014 - 02.2022
  • Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
  • Led security team and contributed to on-call shifts.
  • Monitored security operations to ensure compliance with established procedures and standards.
  • Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
  • Recorded required data for incident reports and files.
  • Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
  • Led and directed investigations of accidents, thefts and property loss on premises.
  • Used two-way communication to generate enthusiasm and foster atmosphere receptive to open exchange.
  • Coordinated with vendors to ensure timely delivery of materials, equipment, and services related to security operations.
  • Conducted regular security patrols to identify and mitigate potential threats.
  • Ensured all security equipment was maintained and fully operational.
  • Supervised team of security personnel, ensuring compliance with all safety protocols and procedures.
  • Responded immediately to security threats, breaches and emergencies, following proper protocols.

Security Supervisor

Allied Burton Security
Chicago
09.2011 - 07.2014
  • Supervised security personnel to ensure compliance with safety protocols.
  • Conducted regular inspections of premises and monitored surveillance equipment.
  • Responded promptly to incidents, coordinating with law enforcement when necessary.
  • Trained new staff on security procedures and emergency response protocols.
  • Collaborated with clients to assess security needs and develop effective plans.
  • Provided excellent customer service while addressing visitor inquiries and concerns.
  • Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
  • Supervised property entrances and exits and monitored employee safety.
  • Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
  • Provided security team leadership and contributed to on-call duties.
  • Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
  • Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.

Security Site Supervisor

Guardsmark Security
Chicago
10.2007 - 08.2011
  • Supervised daily security operations at various client sites.
  • Conducted regular inspections of premises to identify safety hazards.
  • Trained new security personnel on protocols and procedures.
  • Responded promptly to incidents and emergencies as needed.
  • Collaborated with law enforcement during investigations and emergencies.
  • Ensured compliance with company policies and customer requirements.
  • Supervised the daily operations of a security team to ensure compliance with company policies and procedures.
  • Set team schedules with clear understanding of coverage requirements, individual availability, and unique knowledge of each officer.
  • Enforced safety regulations and ensured that employees followed all rules and regulations related to security matters.
  • Maintained records of employee attendance, shift changes, vacation requests.

Education

High School Diploma -

Englewood High School
Chicago, IL
06-1988

Skills

  • Vehicle inspection
  • Route planning
  • Delivery scheduling
  • Inventory management
  • Safety compliance
  • Customer relationship management
  • Team leadership
  • Logistics coordination
  • Emergency response
  • Incident reporting
  • Time management
  • Effective communication
  • Problem solving
  • Attention to detail
  • Adaptable driving techniques
  • Driving and transportation
  • Daily logging
  • Defensive driving
  • Relationship building
  • Load securing
  • Processes and procedures

Certification

  • CPR CERTIFIED

Accomplishments

  • United States Military veteran

References

References available upon request.

Timeline

store driver

Auto Zone Auto Parts
02.2022 - 03.2025

Security Officer

Securitas Security Services USA
03.2014 - 02.2022

Security Supervisor

Allied Burton Security
09.2011 - 07.2014

Security Site Supervisor

Guardsmark Security
10.2007 - 08.2011

High School Diploma -

Englewood High School

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Charlene Daniels