Charlene Bochenczak
Tinley Park
Summary
Energetic and dedicated to efficient and effective collaboration between clinicians, and patients. Excellent at providing great customer service, enthusiastic team player, building morale, helping coworkers when needed and strong communication skills.
Overview
30
30
years of professional experience
Work History
Billing Specialist
Thrive PT Partners
08.2023 - Current
Patient Care Advocate
3 Point Healthcare
10.2019 - 08.2023
- I have been responsible for scheduling Physical Therapy, Nutrition, and Behavioral Health appointments across 6 clinics
- I verify benefits, obtain authorizations for certain insurances and work comp
- Answer all incoming calls and make sure patients concerns are dealt with in a timely manner
- Greeting patients, making sure all paperwork is completed correctly, put patients on payment plans
- Work closely with the clinic director and clinical staff to build morale, increase clinic productivity, and help create a great environment for patients
- Updated and maintain all logs that are utilized for patients, communicate with our billing company on a daily basis with any concerns or issues I may find or patients bring to my attention
Front Office Coordinator
ATI Physical Therapy
10.2007 - 10.2019
- I worked in the front office in several clinics but ended my last 9 1/2 years in the Tinley Park location
- I answered calls and spoke with patients addressing any issues they may have and making sure they were handled in a timely manner
- I took new referral intakes and consulted with the clinic director to get them scheduled
- I scheduled Physical Therapy, Occupational Therapy, Women's Health, Work Conditioning, and FCE appointments
- I made sure all paperwork was completed correctly and would need to obtain authorizations for certain insurances including work comp
Central Scheduler
Ingalls Memorial Hospital
08.2001 - 06.2006
- Answered calls and scheduled outpatient testing for the hospital and their remote locations
- Gave specific instructions for each test
- Obtained demographic, insurance and reason for needing test
- Called specific departments if patients needed to get in stat
Gymnastics Coach
Gainers Gymnastics
01.2002 - 03.2003
Gymnastics Coach
Tumbling on USA
01.1995 - 11.1996
Education
Some College - Physical Education
Moraine Valley Community College
Palos Hills, IL12.1996
Skills
- EMR systems
- Insurance verification
- Medical receptionist
- Medical scheduling
- Medical terminology
- Phone etiquette
Timeline
Billing Specialist
Thrive PT Partners
08.2023 - Current
Patient Care Advocate
3 Point Healthcare
10.2019 - 08.2023
Front Office Coordinator
ATI Physical Therapy
10.2007 - 10.2019
Gymnastics Coach
Gainers Gymnastics
01.2002 - 03.2003
Central Scheduler
Ingalls Memorial Hospital
08.2001 - 06.2006
Gymnastics Coach
Tumbling on USA
01.1995 - 11.1996
Some College - Physical Education
Moraine Valley Community College
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