Charlena Hill
Joliet
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
11
11
years of professional experience
1
1
Certification
Work History
SPECIALIST PSR
CVS
10.2023 - Current
- Inbound/Outbound calls
- E-mails
- Processing claims using commercial and non-commercial insurance and copay assistance
Client Services
Wheels Inc
04.2016 - 05.2022
- Paid invoices and traffic tickets
- Processing incoming/outgoing mail
- Processed plate, registrations and titles
- Sort letters and paper checks
- Sent/received fax documents
- Updated clients contact information
- Managed an email box
- Trained new employees.
Backroom & Sales associate
TARGET
11.2013 - 04.2016
- Unloaded food and merchandise from trucks
- Cleaned stockroom
- Stored food in cooler/stored merchandise on shelves
- Customer service
- Cashier
- Sales floor
- Order picker
Education
BA - Spanish
Oregon State University Online
04.2025
Skills
- Call center rep
- SPARCS
- Relationship building
- Sales force
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- OneNote
- Power BI
- Adobe
- Accounts payable
- Time management
- Adaptability
- Creativity
- Detail oriented
- Customer service
- Organization
- Collaborative
- Communication
- Employee training
- Inventory management
Certification
Pharmacy Technician, Current
Hobbies and Interests
- Movies
- Drawing
- Reading
- Family Time
- Cooking
- Attending fun events with friends
Timeline
SPECIALIST PSR
CVS
10.2023 - Current
Client Services
Wheels Inc
04.2016 - 05.2022
Backroom & Sales associate
TARGET
11.2013 - 04.2016
BA - Spanish
Oregon State University Online