CHARLEEN SKIRMONT
OLD NATIONAL BANK
Monee
22
years of professional experience
Seasoned banking and consumer lending professional with over 25 years of experience in retail banking, digital lending, and relationship management. Expertise in cultivating client relationships, originating consumer loans, and exceeding performance goals while delivering outstanding service across various banking environments.
Work History
Consumer Digital Lending Specialist
1 Year 1 Month- Deliver exceptional customer service throughout the consumer lending process, ensuring a positive and seamless client experience.
- Originate and process consumer loan applications, reviewing supporting documentation for accuracy and compliance.
- Serve as the primary liaison between loan applicants, underwriters, and internal departments to facilitate efficient communication and timely loan decisions.
- Educate customers on lending products and banking solutions, helping them make informed financial decisions.
- Support loan applicants through multiple communication channels, including phone, email, and online platforms.
- Coordinate and process loan closing requests, partnering with customers and internal teams to ensure timely and accurate closings.
- Manage a high-volume pipeline of loan applications and prospects, maintaining consistent follow-up and driving loans from application through closing.
- Ensure compliance with banking regulations, lending guidelines, policies, and procedures.
- Research and resolve customer concerns using strong analytical and problem-solving skills.
- Contribute to departmental goals while supporting initiatives that enhance the customer experience.
- (Formerly First Midwest Bank)
Market Relationship Banker II
2 Years- Built and strengthened customer relationships through consultative financial conversations and personalized banking solutions.
- Originated and processed consumer loan applications while ensuring compliance with bank policies and procedures.
- Served as a liaison between customers, underwriters, and internal departments to streamline the loan process.
- Analyzed financial statements, transaction activity, and account information to identify fraud risks and assess financial health.
- Assisted clients in achieving financial goals through education on banking products and sound money management practices.
- Consistently exceeded sales and service goals through proactive outreach and relationship-building initiatives.
- Processed financial transactions while maintaining balancing standards for cash drawers, vaults, coin inventory, and cash recyclers.
- Assisted customers with debit card servicing, disputes, travel notifications, fraud concerns, and account maintenance.
- Served as an onboarding coach and mentor for new Relationship Bankers and Consumer Banking Representatives.
- Provided operational and sales support across multiple branch locations.
- Maintained strict adherence to banking regulations, policies, and compliance requirements.
- (Formerly First Midwest Bank)
Client Care Specialist III
2 Years 3 Months- Delivered exceptional service to customers through high-volume inbound call support.
- Resolved inquiries related to deposits, overdrafts, statements, funds availability, account maintenance, and debit card services.
- Provided support for personal and business online banking, including Bill Pay, Zelle, transfers, e-statements, and login assistance.
- Assisted customers with loan servicing requests, loan payments, and payoff information.
- Identified opportunities to expand customer relationships through additional banking products and services.
- Facilitated training sessions and one-on-one coaching for new call center employees.
- Collaborated with Quality Assurance teams to conduct call calibrations and evaluate agent performance.
- Investigated customer complaints, documented findings, and recommended coaching or process improvements.
- Maintained current knowledge of banking products, systems, promotions, and regulatory requirements.
- (Formerly First Midwest Bank)
Personal Banker II
8 Years 9 Months- Opened and serviced consumer deposit accounts while identifying customer financial needs and recommending appropriate solutions.
- Developed new business through relationship-building, referrals, and proactive customer outreach.
- Processed consumer loan applications and coordinated documentation between customers and lending departments.
- Consistently exceeded individual sales and service goals.
- Assisted customers with account maintenance, debit card services, and fraud-related concerns.
- Mentored and onboarded new Personal Bankers and Consumer Banking Representatives.
- Maintained compliance with banking regulations and operational procedures.
- (Formerly First Midwest Bank)
Teller III
7 Months- Processed customer transactions accurately while delivering exceptional service.
- Balanced cash drawers and vault cash daily to ensure operational accuracy.
- Identified customer needs and referred appropriate banking products and services.
- Maintained compliance with regulatory requirements and bank policies.
- (Formerly First Midwest Bank)
Teller Supervisor / Universal Banker
6 Years 10 Months- Supervised teller operations and coordinated staff scheduling to ensure efficient branch coverage.
- Managed vault cash, negotiable items, general ledgers, and daily balancing activities.
- Coached and developed team members to achieve referral, sales, and customer service goals.
- Opened new accounts and conducted customer needs assessments to identify appropriate financial solutions.
- Responded to customer inquiries and resolved account-related concerns.
- Maintained adequate cash inventory and compliance with operational and regulatory standards.
- Participated in employee training, development, and performance coaching initiatives.
- (Acquired by Old National Bank)
Education
High School Diploma
Class of 2000
Skills
Loan servicing
Documentation review
Credit analysis
Loan origination
Timeline
Consumer Digital Lending Specialist
OLD NATIONAL BANK
07.2025 - CurrentRead More
Market Relationship Banker II
OLD NATIONAL BANK
07.2023 - 07.2025Read More
Client Care Specialist III
OLD NATIONAL BANK
04.2021 - 07.2023Read More
Personal Banker II
OLD NATIONAL BANK
07.2012 - 04.2021Read More
Teller III
OLD NATIONAL BANK
12.2011 - 07.2012Read More
Teller Supervisor / Universal Banker
INTEGRA BANK
02.2005 - 12.2011Read More
Bremen High School
High School Diploma
Read More