Charlee Reynolds
Stonefort
Summary
Detail-oriented healthcare professional with expertise in IV therapies and patient monitoring. Known for exceptional problem-solving skills and a commitment to compassionate care, ready to enhance patient experiences and operational efficiency.
Overview
12
12
years of professional experience
Work History
IV Infusion Nurse/ Medical Office Assistant
Dr. Timothy Morthland
Marion, IL
07.2021 - 06.2026
- Administered IV medications and therapies to patients with precision and care.
- Collaborated with healthcare team to develop individualized patient care plans.
- Monitored patient vital signs and responses during infusion treatments, ensuring safety protocols were followed.
- Educated patients about treatment processes, side effects, and self-care techniques for optimal recovery.
- Led training sessions for new nursing staff on infusion best practices and protocols.
- Streamlined inventory management of infusion supplies, reducing waste and enhancing operational efficiency.
- Advocated for patient needs, coordinating with interdisciplinary teams to improve overall care quality.
- Reduced complications by closely monitoring patients for adverse reactions during infusion therapy sessions.
- Educated patients on proper nutrition and medication side effects.
- Educated patient, family or caretaker about post discharge care procedures to facilitate care continuum.
- Maintained accurate electronic medical records to ensure proper tracking of treatments administered, responses observed, and adjustments made.
- Provided exceptional front desk support, addressing patient inquiries and facilitating effective communication with healthcare providers.
- Assisted in the preparation of examination rooms, maintaining cleanliness and readiness for patient visits.
- Managed medical records, ensuring accuracy and compliance with privacy regulations.
- Coordinated patient scheduling to optimize appointment flow and minimize wait times.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Received and routed laboratory results to correct clinical staff members.
- Assisted with medical coding and billing tasks.
- Minimized discomfort during needle insertion by utilizing proper techniques and offering distraction methods as needed.
- Prepared chemotherapy doses and iron and high dose Vitamin C infusions for patient treatments as per physicians' orders.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Entered and processed laboratory orders, including accurate diagnosis (ICD-10) coding for testing and billing purposes.
Laboratory Technician
Marion VA Medical Center
Marion, IL
03.2021 - 07.2022
- Conducted routine laboratory tests to analyze patient samples, ensuring accuracy and compliance with safety protocols.
- Operated and maintained advanced laboratory equipment, enhancing operational efficiency and minimizing downtime.
- Collaborated with healthcare professionals to interpret test results and support patient care decisions effectively.
- Trained junior technicians on laboratory procedures and best practices, fostering a culture of continuous learning.
- Led quality control initiatives to uphold strict standards in sample analysis and reporting accuracy.
- Managed inventory of laboratory supplies, optimizing resource allocation to prevent shortages or excess waste.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Troubleshot and resolved equipment and process issues.
- Analyzed laboratory samples using advanced microscopy techniques.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Ensured accurate labeling and documentation of specimens for laboratory analysis.
- Centrifuged blood samples as outlined in clinical protocols.
- Drew blood from veins by vacuum tube, syringe, straight needles, butterfly venipunctures, phlebotomies, or finger stick methods.
- Verified patients' identification for proper sample collection.
- Verified proper storage and transportation of specimens to laboratories.
- Assisted in the accurate diagnosis of diseases by preparing high-quality slides for pathologist review.
Lead Laboratory Assistant
SIH Herrin Hospital
Herrin, IL
02.2017 - 03.2021
- Collected blood samples efficiently using venipuncture and capillary techniques.
- Ensured compliance with safety protocols and infection control procedures.
- Maintained accurate records of patient information and specimen labeling.
- Collaborated with laboratory staff to streamline sample processing workflows.
- Trained new phlebotomists on best practices and procedural standards.
- Implemented quality control measures to enhance testing accuracy and reliability.
- Led initiatives to improve patient comfort during blood collection procedures.
- Demonstrated flexibility in adapting to varying patient needs, including accommodating special requests or working with individuals who have severe needle anxiety or unique medical conditions.
- Provided excellent customer service with effective communication skills when interacting with patients, families, and hospital staff.
- Maintained patient confidentiality by diligently following HIPAA regulations and ensuring that sensitive information was protected at all times.
- Ensured proper identification of patients through diligent verification of personal information before each blood draw procedure.
- Improved patient comfort by utilizing a gentle, empathetic approach during blood draw procedures.
- Reduced wait times for patients by quickly and efficiently completing phlebotomy tasks.
- Maintained a clean and safe work environment by adhering to strict sanitation protocols.
- Packaged and shipped specimens to central lab daily.
- Supported optimal patient care by performing venipuncture using various techniques such as butterfly needles, straight needles, and fingerstick methods.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Reviewed and processed requisitions for laboratory tests.
- Centrifuged blood samples as outlined in clinical protocols.
- Verified proper storage and transportation of specimens to laboratories.
Waitress
Pizza Me
Thompsonville, IL
07.2014 - 01.2017
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Managed order taking and delivery, maintaining accuracy in a high-volume setting.
- Trained new staff on menu items and service protocols to enhance team performance.
- Collaborated with kitchen staff to streamline food preparation and service efficiency.
- Resolved customer complaints promptly, fostering positive dining experiences and repeat business.
- Assisted in inventory management, contributing to effective stock control and waste reduction.
- Monitored dining area cleanliness and organization, upholding high standards of hygiene and safety.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Inspected dishes and utensils for cleanliness.
Education
Intravenous Certification -
Northwest Phlebotomy School
NashvilleAdvanced Phlebotomy Certificate -
John A Logan College
Carterville, ILHigh School Diploma -
Crab Orchard High School
Marion, IL05.2015
Skills
- Chemotherapeutic drug administration
- Central line management
- Compassionate care
- Vascular access devices
- Patient observation
- Antibiotic administration
- Patient assessments
- Intravenous therapy
- Electronic medical records
- Patient care coordination
- Appointment scheduling
- Discharge planning
- PICC line maintenance
- Complication stabilization
- Pediatric infusions
- Home infusion coordination
- Hydration therapy
- Geriatric infusions
- Venipuncture expertise
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Compassionate and caring
- Basic life support
- Reliability
- Excellent communication
- Active listening
- Vitals monitoring
- Wound care
- Accurate documentation
- Diagnosis Coding
- Laboratory Test Ordering
- Prescription Entering
- Prier Authorizations
- Appointment Scheduling
- Invoicing
- Professionalism
- Emergency care
- Self motivation
- Electronic health records
- Dementia care
- Patient and family advocacy
- Monitoring vital signs
Timeline
IV Infusion Nurse/ Medical Office Assistant
Dr. Timothy Morthland
07.2021 - 06.2026
Laboratory Technician
Marion VA Medical Center
03.2021 - 07.2022
Lead Laboratory Assistant
SIH Herrin Hospital
02.2017 - 03.2021
Waitress
Pizza Me
07.2014 - 01.2017
Intravenous Certification -
Northwest Phlebotomy School
Advanced Phlebotomy Certificate -
John A Logan College
High School Diploma -
Crab Orchard High School