Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Charity Blissitt

Chicago,IL

Summary

Reliable, top-notch associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Lead Store Associate

Aldi USA
08.2022 - Current
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Shift Manager/Barista

Starbucks Coffee Company - The Palmer House
10.2018 - 03.2020
  • Tracked receipts, employee hours, and inventory movements.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Product management, including ordering, receiving, price changes, handling damaged products, and returns.
  • Promoted coffee consumption by educating customers and staff.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Collaborated with other leaders and executives to direct workflow and support operations.

Barista/Cashier/Trainer

Barnes & Noble Café (The University of Chicago)
10.2015 - 03.2018
  • Described product to customers and accurately explained details and care of merchandise.
  • Made and served numerous café beverages per day with speed, quality and consistency.
  • Memorized and mastered recipes for specialty coffee beverages and seasonal offerings.
  • Assisted in the packaging, processing and shipping of custom in-store and web item orders.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Transporter

O'Hare Airport
03.2013 - 06.2015
  • Warmly greeted passengers, verified tickets and directed passengers to assigned seats.
  • Followed company policies and procedures and maintained compliance with standards.
  • Addressed passengers concerns about delayed and canceled flights and resolved any issues.
  • Promoted the safety, comfort and welfare of passengers.
  • Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
  • Maintained a friendly, positive attitude when dealing with distressed passengers.

Office Assistant

Chicago State University
09.2014 - 01.2015
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Helped distribute employee notices and mail around the office.
  • Organized all new hire, security, parcel, and temporary paperwork.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Education

High school diploma -

Gwendolyn Brooks College Prep
Chicago, IL
06.2013

Skills

  • Customer-focused complaint resolution
  • Proficient in task management
  • Strategic task management
  • Employee training and development
  • Client relationship development
  • Supportive communication
  • Problem-solving skills
  • Conflict resolution management
  • Guest relations expertise
  • Conflict resolution skills

Certification

  • Food Safety July 2016 to July 2025
  • Illinois Food Manager Certification August 2019 to August 2024

Timeline

Lead Store Associate

Aldi USA
08.2022 - Current

Shift Manager/Barista

Starbucks Coffee Company - The Palmer House
10.2018 - 03.2020

Barista/Cashier/Trainer

Barnes & Noble Café (The University of Chicago)
10.2015 - 03.2018

Office Assistant

Chicago State University
09.2014 - 01.2015

Transporter

O'Hare Airport
03.2013 - 06.2015

High school diploma -

Gwendolyn Brooks College Prep

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Charity Blissitt