Charity Avinger
Park Forest
Summary
Dynamic and enthusiastic professional with a diverse background that fosters joy in service and collaboration. Proven expertise as a Receptionist and Administrative Assistant, delivering exceptional customer service in real estate and retail environments, resulting in strong relationship-building and efficient issue resolution. Notable achievements include consistently surpassing sales targets, attaining a 95% customer satisfaction rating, and effectively promoting new products to enhance customer engagement. Proficient in communication, conflict resolution, data entry, and organization, contributing to improved operational efficiency while maintaining a commitment to professionalism and alignment with company core values.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Student Intern
University of Dayton Human Rights Center
09.2025 - 01.2026
- Assist with human rights and sustainable development research projects under supervision of graduate students, staff and faculty and develop qualitative and quantitative research experience, such as preparing surveys, data coding, interviewing internet research, library research, editing and formatting, designing presentations, etc.
- Help plan and prepare for upcoming events, such as Teach-Ins, Romero, and the Social Practice of Human Rights.
- Assist with communications (i.e. website updates, blog post editing and uploading, social media post design)
- Make presentations about and facilitate working groups and dialogues related to student engagement, anti-human trafficking (Abolition Ohio), Moral Courage Project, Human Rights Cities, and development of programs into the global south.
- Attend weekly HRC meetings and undertake other administrative duties or special projects as assigned.
Student Office Assistant
University of Dayton Multi-Ethnic Education and Engagement Center
10.2025 - 12.2025
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Maintained the space and took out trash.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Prepared and edited documents to produce precise, accurate and professional communication.
Administrative Assistant and Receptionist
Sauk Trail Dental Care LLC
03.2024 - 09.2024
- Managed incoming telephone calls with professionalism, ensuring clear communication and a welcoming atmosphere for patients and visitors.
- Verified daily schedules for accuracy, which helped prevent scheduling conflicts and ensured optimal use of doctor and staff time.
- Greeted and welcomed patients and visitors personally, which fostered a friendly atmosphere and encouraged return visits.
- Updated patients’ insurance information regularly, ensuring accuracy and preventing delays in claims processing.
- Prepared and sent billing statements on time, helping to maintain financial health and keep patients informed about their accounts.
- Posted checks received daily, ensuring accurate financial records and contributing to effective revenue management.
Executive Assistant
CPNG Realty
10.2023 - 03.2024
- Managed and coordinated the successful completion of real estate projects.
- Developed and implemented an efficient filing system.
- Provided administrative support by managing calendars, coordinating meetings, and preparing reports.
Digital Personal Shopper
Walmart
09.2022 - 10.2023
- Handled customer complaints and inquiries in a professional and courteous manner, ensuring effective problem resolution.
- Performed daily customer service tasks including data entry and order processing, streamlining operations.
- Developed and maintained positive relationships with customers through excellent communication and follow-up skills, enhancing customer loyalty.
- Liaised with management to communicate customer complaints and feedback for swift resolution, improving service delivery.
- Executed forward-thinking strategies to maintain customer satisfaction, focusing on addressing needs and resolving concerns promptly.
- Selected and organized merchandise using an inventory management system, correcting discrepancies to improve overall accuracy.
Education
No Degree - International Studies
University of Dayton
Dayton, OHSkills
- Reception Management
- Patient Management
- Scheduling
- Insurance Processing
- Billing and Statements
- Customer service expertise
- Customer Service
- Conflict Resolution
- Public Speaking and Leadership
- Sales
- Strong Verbal and Written Communication
- Call Management
- Project management expertise
- Delivery Management
- Information Management
- Project Management
- Organizational Efficiency
Certification
AFS Global Competence Certificate | AFS Intercultural Program 04/2025
- This certification indicates intercultural competence, which equips individuals with essential tools to thrive as effective global citizens.
Timeline
Student Office Assistant
University of Dayton Multi-Ethnic Education and Engagement Center
10.2025 - 12.2025
Student Intern
University of Dayton Human Rights Center
09.2025 - 01.2026
Administrative Assistant and Receptionist
Sauk Trail Dental Care LLC
03.2024 - 09.2024
Executive Assistant
CPNG Realty
10.2023 - 03.2024
Digital Personal Shopper
Walmart
09.2022 - 10.2023
No Degree - International Studies
University of Dayton