CHARESA ACKLIN

• Coordinated appointment scheduling for five sales representatives in Illinois and Florida.
• Managed high-volume incoming calls and directed customers to the appropriate departments.
• Maintained accurate customer records and entered service-related information into the system.
• Monitored and responded to customer interactions on social media platforms.
• Performed follow-up calls to make sure they were happy with our service.

· Process transactions, including deposits, withdrawals, transfers, and loan payments.

· Greet customers warmly and provide prompt, friendly service.

· Assisted customers with account inquiries, check cashing, and issue resolution, ensuring a positive banking experience.

· Maintain and balance a cash drawer accurately throughout the day.

· Promote and explain bank services and products to meet customer needs.

· Promoted and explained bank services and products, aligning solutions with customer needs to drive engagement.

· Follow all security procedures and maintain confidentiality of customer information.

· Identify and escalate suspicious activity or fraud risks.

• Coordinated ordering of merchandise and logistics for timely delivery to customers. I utilize social media platforms to network with potential clients. Maintained accurate records and communicated with customers regarding product details and order status. I organize and keep track of product inventory. Created product baskets for not-for-profit organizations to support fundraising efforts.
• Enhanced customer engagement by providing tailored product recommendations and personalized service.
• Managed inventory levels to ensure optimal stock availability and minimize shortages.
• Developed and maintained strong customer relationships to drive repeat business and loyalty.

• Acknowledged customers and registered them in computer system for requested services. Listened to clients effectively to ensure styles and services met their standards. Ensured customer satisfaction before completing services. Maintained clean salon booth and proactively ensured cleanliness of workplace by cleaning salon and washing towels during downtime. Handled opening and closing duties for the salon on occasion. Managed the cash register by counting the money to confirm accuracy. When closing the salon at night, I would personally deliver and deposit the money to the bank. Answered customer inquiries and scheduled client appointments in person and over the phone. Supported product inventory management, organized shelf placement, and monitored deliveries from vendors.
• I voluntarily quit Cost Cutters to become a stay-at-home mother. At that time, remaining at home was a difficult decision but necessary for my family.
• Provided exceptional hairstyling services, ensuring client satisfaction through personalized consultations.
• Maintained high standards of cleanliness and organization in workstations and salon environment.
• Utilized advanced techniques in coloring, cutting, and styling to meet diverse client preferences.