Summary
Overview
Work History
Education
Skills
Timeline
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Chantelle Travis

Quincy ,Illinois

Summary

Dynamic leader with a proven track record at Green Thumb Industries, excelling in customer service and team leadership. Enhanced customer engagement through innovative strategies and boosted team morale with motivational challenges. Giving customers the best experiences while ensuring compliance and operational efficiency.

Overview

18
18
years of professional experience

Work History

Leader in Training

Green Thumb Industries
10.2023 - Current
  • Chosen to assist Minnesota team in preparing for adult use launch.
  • Deliver exceptional customer experiences.
  • Maintain current knowledge of compliance.
  • Enhanced team morale through motivational challenges.
  • Helped Implement innovative strategies to enhance customer engagement with kiosks prior to checkout.
  • Coordinate staff break schedules to align with business demands.
  • Facilitate promotional table setups by delegating tasks to employees.
  • Provided updates on any inconsistencies to GM.
  • Cash handling, safe drops, returns, voids, receive non cannabis orders. Change fund counts
  • Onboard new hires

Personal Care Specialist

Green Thumb Industries
09.2021 - 10.2023
  • Achieved highest customer satisfaction through team leadership.
  • Deliver personalized care to boost customer satisfaction.
  • Maintain collaborative rapport with peers and customers through attentive engagement.
  • Coordinate activities outside the workplace to strengthen team bonds.

Sales Associate

A&D Tobacco
02.2020 - 12.2021
  • Promoted merchandise through effective shelf organization.
  • Executed cash handling protocols to maintain transaction precision.
  • Built relationships with customers to encourage

Customer Service Trainer, Bookkeeper

Ayers Oil Co
08.2012 - 10.2019

Guided new team members on POS system proficiency, customer service tactics and sales objectives.

  • Verified age identification to ensure legal compliance.
  • Updated and maintained accurate financial records.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Service Deli Clerk/Train New Hires

Hy-Vee Inc.
11.2006 - 12.2011
  • Calculated total items needed to assemble party trays and placed orders for inventory.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.

Education

High School Diploma -

Quincy Senior High School
Quincy, Il
06.1995

Computer Courses

John Wood Community College
Quincy, IL

Skills

  • Approved Pharmacy Technician in Minnesota with access to the Patient Registry
  • Three and one half years experience in Adult Use Dispensary
  • Team Leadership
  • Customer Service
  • Positive Outlook

Timeline

Leader in Training

Green Thumb Industries
10.2023 - Current

Personal Care Specialist

Green Thumb Industries
09.2021 - 10.2023

Sales Associate

A&D Tobacco
02.2020 - 12.2021

Customer Service Trainer, Bookkeeper

Ayers Oil Co
08.2012 - 10.2019

Service Deli Clerk/Train New Hires

Hy-Vee Inc.
11.2006 - 12.2011

High School Diploma -

Quincy Senior High School

Computer Courses

John Wood Community College
Chantelle Travis