Summary
Overview
Work History
Education
Skills
Timeline
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Chante Jenkins

Chicago

Summary

Professional banking specialist with proven expertise in financial services, client relationship management, and sales strategies. Adept at fostering collaborative team environments and delivering impactful results. Skilled in financial advising, account management, and cross-selling, with strong adaptability to evolving client needs. Known for reliability and effective communication.

Overview

7
7
years of professional experience

Work History

Associate Relationships Banker

JPMorgan Chase
01.2025 - Current
  • Analyzed customer financial needs to recommend appropriate banking products and services.
  • Facilitated account openings and closings, ensuring compliance with regulatory standards.
  • Developed and maintained strong client relationships, enhancing customer satisfaction and loyalty.
  • Executed risk assessments and compliance checks to ensure adherence to regulatory standards.
  • Managed client portfolios, providing tailored financial advice to enhance customer satisfaction.

Relationship Banker

Bank of America
02.2024 - 12.2024
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Customer Service Representative

AT&T
12.2021 - 11.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Cashier

Walmart
06.2019 - 12.2021
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Developed and managed relationships with customers to increase customer loyalty.

Bank Teller Intern

Seaway Bank And Trust Company
05.2018 - 06.2019
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Assisted in reducing wait times for customers through effective queue management and timely service.
  • Supported branch operations by accurately balancing cash drawer and maintaining transaction records daily.
  • Strengthened team collaboration, assisting colleagues with complex transactions and problem resolutions.
  • Ensured accuracy of financial transactions, verifying identification and necessary documentation for withdrawals and deposits.

Education

Bachelor Of Business Administration - Accounting And Finance

DeVry University
Villa Park, IL

Skills

  • Conflict Resolution
  • Microsoft Excel
  • Technical Support
  • Critical Thinking
  • Computer Proficiency
  • Written Communication
  • Active Listening
  • Report Creation
  • Data Collection
  • Microsoft Word
  • Microsoft Outlook
  • Time Management
  • Excel spreadsheets
  • Flexible and adaptable
  • Dependable and responsible

Timeline

Associate Relationships Banker

JPMorgan Chase
01.2025 - Current

Relationship Banker

Bank of America
02.2024 - 12.2024

Customer Service Representative

AT&T
12.2021 - 11.2023

Customer Service Cashier

Walmart
06.2019 - 12.2021

Bank Teller Intern

Seaway Bank And Trust Company
05.2018 - 06.2019

Bachelor Of Business Administration - Accounting And Finance

DeVry University

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Chante Jenkins