Chantal Carlin
Tinley Park
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
25
25
years of professional experience
Work History
Administrative Supervisor
Advocate Health
Olympia Fields
08.2016 - 09.2025
- Managed daily operations for large primary and immediate care practice with 85 healthcare professionals and providers from diverse backgrounds.
- Established strong administrative team through ongoing coaching, motivation, and career advancement opportunities.
- Assisted with the development of new workflow and processes for improving efficiency within the department.
- Supervised a team of administrative professionals including hiring, training, scheduling, evaluating performance and providing feedback.
- Developed ambulatory clinic workflow processes, monitored productivity, and implemented modifications to enhance personnel performance.
- Aggregated and analyzed data on administrative costs to prepare budgets for corporate management.
- Oversaw office inventory management through ordering, requisitioning, stocking, and receiving shipments.
- Communicated corporate goals and objectives across divisions to ensure compliance with deadlines and budgets.
- Conducted daily meaningful huddles, monthly staff meetings to review progress toward goals and objectives and discuss any issues or changes in policy or procedure.
- Provided guidance to practice site team members in the areas of customer service, data entry, filing systems, office equipment maintenance, and safety protocols.
- Resolved conflicts among employees by investigating complaints thoroughly and taking appropriate disciplinary action when necessary.
- Resolved patient issues utilizing service recovery techniques, conflict resolution skills, and problem-solving strategies.
- Coordinated schedules and appointments for physicians, administrative team, and patients.
Executive Assistant
Advocate Medical Group
Chicago (South Region)
02.2015 - 08.2016
- Managed executive calendars and scheduled appointments efficiently.
- Developed and updated spreadsheets and databases to analyze and report performance metrics.
- Coached new team members on administrative procedures, policies, and performance expectations.
- Prepared physician/provider meeting agendas and distributed materials to attendees promptly.
- Executed an electronic record filing system for executive leaders to improve document organization and accessibility.
- Maintained confidential files and records with utmost discretion.
- Supported meeting efficiency by preparing spaces, documenting discussions, and distributing notes.
- Interacted with vendors and contractors to facilitate orders and communicate instructions effectively.
- Processed invoices and expenses in QuickBooks/Workday to ensure timely payments.
Customer Service Associate
Advocate Good Samaritan Hospital
Downers Grove
03.2014 - 02.2015
- Helped large volume of patients & staff every day with positive attitude and focus on customer satisfaction.
- Maintained patient satisfaction with forward-thinking strategies focused on addressing patient & team member's needs and resolving concerns.
- Developed and actualized patient service initiatives to decrease wait times.
- Answered constant flow of patient service calls with minimal wait times.
911 Director of Communications
Village Of Tinley Park
Tinley Park
05.2000 - 07.2013
- Assessed and prioritized emergency situations and assigned resources using sound, independent judgment.
- Accessed federal and local law enforcement information databases, obtained information regarding criminal history and relayed such information to field staff.
- Managed public safety emergency units according to established procedures and policies using computerized dispatch system.
- Directed work, training, coaching, discipline and performance evaluation of emergency dispatch team.
- Responded to high volume of phone and email requests to provide logistics information.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Talked regularly with citizens to establish rapport and become familiar presence in community.
- Answered emergency calls for help from citizens and business owners.
- Managed communications during major public safety events, natural disasters, and village events.
- Inspected facilities and equipment such as emergency management centers and communications equipment to determine operational and functional capabilities in emergency situations.
- Applied for federal funding for emergency-management-related needs and administered and reported on progress of such grants.
- Worked flexible hours; night, weekend, and holiday shifts.
Skills
- Medical office operations and management
- Organizational leadership
- Budgeting and financial planning
- Compliance oversight
- Records administration
- Service recovery strategies
- Policy formulation
- Data analysis and reporting
- Coaching and mentorship
- Medical billing and collections
- Performance measurement
- Workflow optimization
- Clinic scheduling and calendar management
- Accounts payable and receivable management
- Staff training and development
- Microsoft Office and EPIC proficiency
Education and Training
Relevant coursework in Public Administration, Public Safety Management, Leadership Education, Computer and Information Sciences, and Business Administration and Management from Northwestern University Center for Public Safety, Northern Illinois University, and Prairie State College
References
References available upon request.