Chaniya Williams
Chicago
Summary
Customer service professional with a strong work ethic and proven problem-solving skills developed at AT&T. Expertise in enhancing customer satisfaction through effective communication and meticulous attention to detail. Proficient in data entry and CRM software, consistently meeting sales quotas while building positive relationships with clients and colleagues. Customer-focused Instacart Shopper with several years of personal shopping experience, including in-store product selection and delivery. Detail-oriented and fast-moving retail expert with proven success at communicating effectively with customers and winning repeat business. Committed to selecting and delivering exact products customer need on time and in perfect condition.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Spark Driver
Spark
08.2025 - Current
- Ensured timely delivery of goods while adhering to safety regulations and company policies.
- Operated various vehicles, maintaining compliance with local traffic laws and regulations.
- Assisted in route planning to optimize delivery efficiency and reduce fuel consumption.
- Conducted pre-trip inspections to ensure vehicle readiness and prevent mechanical issues.
- Implemented process improvements that enhanced delivery turnaround times and customer satisfaction.
- Coordinated with dispatchers to manage schedules effectively and address delivery challenges promptly.
Instacart Shopper
Instacart
06.2024 - Current
- Monitored expiration dates on items to guarantee freshness for customers.
- Verified product quality and quantity against customer orders.
- Listened to customer needs to identify and recommend best products and services.
- Resolved customer complaints quickly and professionally.
- Followed all safety protocols while handling food items such as raw meats, produce and dairy products.
- Completed pickup and shopping orders for customers within local area.
- Ensured accuracy of orders by double checking contents before bagging each item.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Customer Service Representative
AT&T
04.2019 - 06.2024
- Facilitated payment arrangements to ensure timely processing of accounts.
- Troubleshot internet and television services, resolving customer issues efficiently.
- Modified customer plans for phones, television, and internet services based on needs.
- Adjusted billing cycle dates to align with customer preferences effectively.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted available products and services to customers during service, account management and order calls.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
Certificate of Technical Studies - Surgical Processing Technician
Penn Foster
Chandler, AZT06-2025
High School Diploma -
Metamora High School
Metamora, IL05-2016
Skills
- Data entry and typing
- Microsoft Office applications
- Phone etiquette
- Account management
- Telemarketing and cold calling
- Time management
- Medical office administration
- Medical terminology
Certification
Driver's License, 08/01/15, 08/31/27
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
References
References available upon request.
Education
true
Timeline
Spark Driver
Spark
08.2025 - Current
Instacart Shopper
Instacart
06.2024 - Current
Customer Service Representative
AT&T
04.2019 - 06.2024
Certificate of Technical Studies - Surgical Processing Technician
Penn Foster
High School Diploma -
Metamora High School