Chaniah Collier
Chicago
Summary
Dynamic professional excelling in customer service and team leadership, driving measurable improvements in satisfaction and efficiency. Expertise in resolving complex issues and training staff, combined with strong communication skills, fosters a collaborative work environment that enhances overall performance.
Overview
2
2
Certifications
4
4
years of professional experience
Work History
Customer Service Assistant
Chicago Transit Authority, CTA
Chicago
02.2026 - Current
- Resolved customer complaints promptly, fostering positive relations and enhancing overall service experience.
- Assisted customers with inquiries about transit routes and services, achieving high satisfaction levels.
- Coordinated schedule changes and communicated updates effectively to passengers.
- Processed fare transactions accurately, managing ticket sales with attention to detail.
- Educated passengers on safety protocols for proper transit service usage.
- Collaborated with colleagues to address customer needs, improving service delivery and responsiveness.
- Utilized communication tools to relay crucial information to staff and management efficiently.
- Maintained cleanliness and organization of customer service areas at transit stations.
Senior Customer Service Consultant
FedEx Office
Chicago
09.2022 - 09.2025
- Provided exceptional customer service, assisting with product selection and inquiries.
- Resolved customer complaints by implementing effective problem-solving techniques, ensuring customer satisfaction.
- Handled customer complaints professionally, ensuring satisfactory resolutions.
- Collaborated with team members to optimize workflow and enhance efficiency.
- Trained new employees on store policies and operational procedures.
- Processed transactions accurately using point-of-sale systems.
- Organized merchandise displays to attract customer attention and boost sales.
Security Officer
Securitas Security Services USA
Chicago
02.2024 - 12.2024
- Monitored premises to enforce safety and security protocols effectively.
- Conducted regular patrols to identify and mitigate potential security risks.
- Enforced access control measures to restrict entry to authorized personnel only.
- Operated surveillance equipment for continuous visual monitoring of facilities.
- Responded promptly to alarms, coordinating with local authorities during emergencies.
- Documented incidents and prepared detailed reports to provide management with insights for decision-making.
- Trained new security staff on operational procedures and company policies, enhancing team readiness and compliance.
- Collaborated with clients to assess and address specific security needs, ensuring tailored security solutions.
Education
High School Diploma -
East Chicago Central High School
East Chicago, IN06-2020
Skills
- Customer service excellence
- POS system proficiency
- Transaction accuracy
- Attention to detail
- Time management
- Safety compliance
- Proactive problem-solving
- Issue resolution
- Team collaboration
- Training development
- Upselling and cross-selling
- Dispute management
- Relationship management
- Problem solving
- Professionalism
- Cash handling
- Inventory management
- Effective communication
- Product promotion
Certification
IDFPR PERC Card - 129.511048
Timeline
Customer Service Assistant
Chicago Transit Authority, CTA
02.2026 - Current
Security Officer
Securitas Security Services USA
02.2024 - 12.2024
Senior Customer Service Consultant
FedEx Office
09.2022 - 09.2025
High School Diploma -
East Chicago Central High School