CHANEL EDWARDS
Chicago,IL
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
8
8
years of professional experience
Work History
Night Audit Clerk
Four Points by Sheraton
08.2024 - Current
- Performed night audit duties, including reconciling daily transactions and preparing financial reports
- Verified accuracy of guest accounts by reviewing charges and payments, resolving any discrepancies
- Managed front desk operations during overnight shift, ensuring smooth check-in/check-out process for guests
- Responded to guest inquiries and resolved issues promptly and professionally, maintaining high levels of customer satisfaction
- Handled cash transactions accurately and securely, balancing cash drawer at the end of each shift
- Implemented efficient systems for tracking room availability and reservations during overnight hours
- Maintained accurate records of all guest interactions, requests, complaints, and resolutions in the hotel's database system
- Assisted in training new staff members on night audit procedures and customer service standards
Front Desk Receptionist
Sonesta Simply Suites
07.2022 - 08.2024
- Greeting guests as they come in, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk
- Responsible for call in and walk in reservations which include processing payment and safeguarding guest information
- Balances cash drawer by counting cash at beginning and end of work shift.
- Reconciles nightly finances and reports.
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
- Provides pre-arrival support for guests
Night Auditor
Marriot Chicago/Schaumburg
06.2023 - 06.2024
- Operating the front desk. Being the face of the hotel overnight, while also closing the books for the day, producing reports and setting up the morning teams
- Answer guest inquiries, book reservations, and update customer accounts and ledgers.
Patient Account Representative
Community First Medical Center
03.2022 - 09.2022
- Verified insurance benefits through PassportEnsured HIPAA compliance
- Completed registration quickly and cordially for all new patients
- Prepared patient charts, pre-admissions and consent forms as necessary
- Collaborated with relevant parties to resolve billing issues, insurance claims and patient payments.
Delivery Associate/Dispatcher
Port Parma Logistics (Amazon DSP)
07.2021 - 09.2022
- Used portable electronic scanner to track parcels and record tracking progress
- Communicated effectively with dispatch regarding delivery progress and route detours
- Delivered rush merchandise on tight schedules to meet customer targets
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times
- Verified deliveries against shipping instructions prior to delivering to customers
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
Patient Access Representative
Loyola University Medical Center
08.2020 - 09.2021
- Screen patients, handling sensitive medical information
- Perform medical necessity checks and secure patient financial accounts
- Update patient demographics and insurance information
- Verified demographics and insurance information to register patients in computer system
- Applied HIPAA privacy and security regulations while handling patient information
- Assembled registration paperwork and placed identification bands on patient.
Membership Specialist
IDIQ
11.2020 - 05.2021
- Handling member accounts
- Keeping track of member engagement, answering questions and finding feasible solutions to problems that arise
- Welcomed both new and existing members to organization by delivering kind greeting upon entrance
- Assisted customers during selection process and helped choose perfect products to meet individual needs
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Overnight Stocker/Cashier
Walmart
02.2017 - 12.2017
- Interact with customers, process transactions using debit, credit, and or check using a cash register.
- Record purchases, process returns, and scan items.
- Check inventory records, unpack and restock merchandise, ensure environment is correct.
- Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
Education
High school or equivalent -
Proviso West High School
Hillside, ILSkills
- Nightly financial reconciliation
- Client support
- Healthcare receptionist
- Strong verbal communication
- Proficient in EMR software
- Hospitality support skills
- Customer engagement
- HIPAA
- Organizational skills
- Transportation management systems
- Administrative support experience
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Night Audit Clerk
Four Points by Sheraton
08.2024 - Current
Night Auditor
Marriot Chicago/Schaumburg
06.2023 - 06.2024
Front Desk Receptionist
Sonesta Simply Suites
07.2022 - 08.2024
Patient Account Representative
Community First Medical Center
03.2022 - 09.2022
Delivery Associate/Dispatcher
Port Parma Logistics (Amazon DSP)
07.2021 - 09.2022
Membership Specialist
IDIQ
11.2020 - 05.2021
Patient Access Representative
Loyola University Medical Center
08.2020 - 09.2021
Overnight Stocker/Cashier
Walmart
02.2017 - 12.2017
High school or equivalent -
Proviso West High School
Similar Profiles
Jennifer D.A.M. DeSilvaJennifer D.A.M. DeSilva
Front Office Department – Intern at Four Points By Sheraton PuchongFront Office Department – Intern at Four Points By Sheraton Puchong
Samuel Mwembatsh MatalatalaSamuel Mwembatsh Matalatala
Vérificateur de Chambre et Housekeeping at Four points by Sheraton HôtelVérificateur de Chambre et Housekeeping at Four points by Sheraton Hôtel
VANESSA MORALESVANESSA MORALES
Front Desk Assistant at Four Points By SheratonFront Desk Assistant at Four Points By Sheraton
CHEW CHUN HUNGCHEW CHUN HUNG
Front Office Supervisor at Four Points by Sheraton Kuala Lumpur, ChinatownFront Office Supervisor at Four Points by Sheraton Kuala Lumpur, Chinatown
Christina MayerChristina Mayer
Patient Access Specialist at Northwestern MedicinePatient Access Specialist at Northwestern Medicine