Chalanda Pitts
Gurnee,IL
Summary
Document Review Specialist with experience in managing and overseeing contracts and documents. Reviews client contracts, vendor agreements, partnership agreements and related documents. Helps organization create and edit contracts according to situation. Trains operating units required to create and edit contracts.
Overview
19
19
years of professional experience
Work History
Document Review Specialist
DHI Mortgage
09.2015 - 05.2025
- Ensured that all files contain the designated set of documentation, to complete the post-closing checklist of conventional, FHA, and VA loan files.
- Provided clear verbal and written proactive communication to internal and external requests.
- Monitored Excel spreadsheet of files to prepare for a successful audit to ensure the loan is saleable by the lender.
- Collaborated across departments and levels of management to gain consensus on procedural documentation.
- Transmitted documents, organized revisions and tracked changes.
- Converted documents from one application to another.
- Worked with internal team members to remedy issues with preemptive solutions.
Customer Order Management Representative
Cardinal Health
03.2015 - 05.2015
- Provides order status and pricing information to customers.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Maintained knowledge of new product offerings and changes for order provisioning processes.
- Fielded 60+ incoming calls daily and addressed order questions and concerns to serve customer needs.
- Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Input order information into system and updated customer accounts to document and track customer orders.
- Communicated with customers to address order inquiries, changes and cancellations.
Customer Order Support
Abbott
09.2011 - 02.2015
- Manually approved cellphone and accessory orders within the company database.
- Utilized email to communicate with internal customers, for cellphone order requests.
- Skilled at working independently and collaboratively in a team environment.
- Issued internal replacement devices to customers.
- Wiped and removed data from cellphone devices.
- Gained extensive knowledge in data entry, analysis and reporting.
- Answered inbound calls inquiring order status/updates.
- Created new meetings in Microsoft Outlook upon supervisor request.
- Prepared FedEx shipment labels for customer delivery.
- Tracked orders via UPS and FedEx for documentation.
Customer Service-Order Entry
Abbott
07.2008 - 04.2011
- Scanned, saved, and filed, training rosters upon request.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Designed class rosters and certificates for upcoming training classes.
- Client assistance via fax and email.
- Answered and transferred calls to the appropriate Agent, for further action.
- Faxed Purchase Order Requisitions to the supplier for shipment.
- Tracked invoices.
- Client assistance via the Supplier Management System, which included resetting passwords.
- Gained extensive knowledge in data entry, analysis and reporting.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Excellent communication skills, both verbal and written.
Data Entry Clerk
WMS Gaming
01.2008 - 06.2008
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Acting Liaison between Production Planners, Stockroom Management, and Production Floor Supervisor.
- Assured quality and accuracy of parts on Work Orders.
- Accounts receivable.
- Scanned documents and saved in database to keep records of essential organizational information.
- Created spreadsheets for more efficient recordkeeping.
- Managed and organized documents for data entry tasks.
Customer Service Representative
LTD Commodities
04.2006 - 10.2007
- Processed new business and residential accounts/orders.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and backed up other customer service managers.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained staff on operating procedures and company services.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Medical Billing and Coding - undefined
Everest College
Skokie, IL12.2008
High School -
North Chicago Community High School
North Chicago, IL05.2005
Skills
- Time management
- Document review
- Oral and written communication
- Task prioritization
- Proficiency in SAP
- Data entry proficiency
- Microsoft office expertise
Additional References
Available Upon Request
Timeline
Document Review Specialist
DHI Mortgage
09.2015 - 05.2025
Customer Order Management Representative
Cardinal Health
03.2015 - 05.2015
Customer Order Support
Abbott
09.2011 - 02.2015
Customer Service-Order Entry
Abbott
07.2008 - 04.2011
Data Entry Clerk
WMS Gaming
01.2008 - 06.2008
Customer Service Representative
LTD Commodities
04.2006 - 10.2007
Medical Billing and Coding - undefined
Everest College
High School -
North Chicago Community High School
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