Chaeyeong Jung
Champaign
Summary
Dynamic operations professional with a focus on process optimization, systems thinking, and operational problem solving. Experienced in managing high volume environments and improving efficiency through analytical insights and effective communication. Committed to delivering measurable improvements in service quality, operational performance, and team productivity.
Overview
6
6
years of professional experience
Work History
Operation Manager
Gongcha
05.2023 - 08.2025
- Streamlined operational processes to enhance efficiency and reduce service time.
- Managed daily operations of a high-volume bubble tea shop, coordinating order flow, staff assignments, and inventory to maintain efficient service during peak hours.
- Operated and maintained automated beverage dispensing machines and POS systems to ensure accurate order processing and product consistency.
- Monitored sales trends and inventory levels using POS data to anticipate demand and reduce ingredient shortages.
Team Captain (Volunteer)
JJ Volunteers
01.2022 - 05.2023
- Led team to achieve project goals through effective communication and collaboration.
- Developed training programs to improve onboarding processes for new volunteers.
- Implemented workflow improvements that streamlined operations and increased efficiency.
Restaurant Manager
Korean BBQ Restaurant
01.2021 - 04.2023
- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
- Managed staff scheduling, optimizing labor costs while maintaining service quality.
- Implemented training programs for new employees, enhancing team performance and customer service skills.
- Developed and maintained inventory control systems, reducing food waste through accurate tracking.
Daycare Assistant (Volunteer)
Alabama Martial Arts Academy
06.2019 - 08.2020
- Supported daily operational tasks including activity setup, classroom organization, and resource preparation to maintain efficient program flow.
- Collaborated with staff members to manage schedules, transitions between activities, and group coordination in a fast-paced environment.
- Assisted caregivers in supervising groups of young children, ensuring a safe, structured, and supportive environment during daily activities.
Assistant Director (Volunteer)
Academic Prep Summer Program, University of Mobile
06.2019 - 08.2019
- Monitored operational tasks and helped address issues in real time to maintain efficient program execution.
- Helped organize events, activities, and logistical planning to ensure structured and effective program delivery.
- Collaborated with leadership to maintain a safe, organized, and productive environment for participants and staff.
Education
Information Science
University of Illinois At Urbana-Champaign
Champaign, IL07.2027
Skills
- Problem solving
- Analytical thinking
- Information systems
- Process optimization
- Operations management
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Chinese (Mandarin)
Limited Working
Timeline
Operation Manager
Gongcha
05.2023 - 08.2025
Team Captain (Volunteer)
JJ Volunteers
01.2022 - 05.2023
Restaurant Manager
Korean BBQ Restaurant
01.2021 - 04.2023
Daycare Assistant (Volunteer)
Alabama Martial Arts Academy
06.2019 - 08.2020
Assistant Director (Volunteer)
Academic Prep Summer Program, University of Mobile
06.2019 - 08.2019
Information Science
University of Illinois At Urbana-Champaign