Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chad Zander

Gurnee

Summary

Results-driven retail professional with proven track record in showroom management, adept at enhancing customer experiences and streamlining operations to achieve business goals. Renowned for fostering team-oriented atmosphere and ensuring high standards in product presentation and customer service. Valued for adaptability and reliability in meeting dynamic business needs and objectives.

Overview

9
9
years of professional experience

Work History

Showroom Manager

Aroma Hill Dispensary
03.2024 - Current
  • Assisted recreational guests with sales transactions.
  • Participated regularly in educating customers about our products, consumption techniques, and safety.
  • Properly demonstrate opening and closing procedures.
  • Trained and mentored staff, fostering a collaborative team environment and enhancing performance.
  • Intake and process deliveries and verify daily inventory per state guidelines
  • Assisted in inventory management, ensuring optimal stock levels and product availability.
  • Developed training materials that improved onboarding efficiency for new employees.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Properly trained to understand, operate, and troubleshoot Sweed POS.

Advisor

Consume Dispensary
10.2023 - 03.2024
  • Assisted recreational guests with sales transactions.
  • Processed transactions in an accurate and timely manner while remaining compliant with state regulations.
  • Properly verified identification and documentation for all patients and guests.
  • Properly assist with receiving deliveries.
  • Assist Inventory Team with daily inventory count and delivery processing.
  • Properly trained to understand, operate, and troubleshoot LeafLogix and Dutchie point-of-sales.

Patient Care Specialist

RISE Dispensary
08.2022 - 08.2023
  • Assisted both medical patients and recreational guests with sales transactions.
  • Participated regularly in educating customers about our products, consumption techniques, and safety.
  • Processed transactions in an accurate and timely manner while remaining compliant with state regulations.
  • Properly verified identification and documentation for all patients and guests.
  • Properly trained to understand, operate, and troubleshoot LeafLogix and Dutchie point-of-sales.

Assistant Store Leader

GameStop
09.2016 - 05.2022
  • Oversaw daily store operations, ensuring optimal customer service and product availability.
  • Led daily operations to enhance customer service and store performance.
  • Trained and mentored team members on product knowledge and sales techniques.
  • Developed and implemented inventory management strategies to improve stock accuracy.
  • Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
  • Fostered a positive team environment through effective communication and support initiatives.
  • Diagnosed and resolved technical issues across various systems efficiently.

Print & Marketing Supervisor

Staples
04.2019 - 03.2022
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Collaborated with team members to streamline processes, improving response times for customer requests.
  • Trained new employees on company policies and procedures to ensure high-quality service standards.
  • Operated printing machinery, ensuring quality control and adherence to production standards.
  • Managed workflow schedules, optimizing resource allocation and reducing downtime.
  • Troubleshot printing issues, resolving problems promptly to maintain production schedules.

Education

High School Diploma -

Warren Township High School
Gurnee, IL
05-2016

High School Diploma -

Lake County High Schools Technology Campus
Grayslake, IL
01-2016

Skills

  • Client relationships
  • Time management
  • Decision-making
  • Store operations
  • Performance analysis
  • Verbal and written communication
  • Team leadership
  • Staff training
  • Technologically Proficient
  • Advanced in Microsoft Office and Adobe CC
  • Proficent in Sweed POS
  • Proficient in Dutchie POS

Timeline

Showroom Manager

Aroma Hill Dispensary
03.2024 - Current

Advisor

Consume Dispensary
10.2023 - 03.2024

Patient Care Specialist

RISE Dispensary
08.2022 - 08.2023

Print & Marketing Supervisor

Staples
04.2019 - 03.2022

Assistant Store Leader

GameStop
09.2016 - 05.2022

High School Diploma -

Warren Township High School

High School Diploma -

Lake County High Schools Technology Campus

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Chad Zander