Chad Dixon
Heyworth
Summary
Results-driven Technical Services Business Analyst at State Farm Insurance, skilled in data analysis and vendor management. Successfully transitioned traditional data lines to SDWAN technology, enhancing operational efficiency. Proficient in Agile methodologies and technical writing, with a strong focus on process improvement and stakeholder collaboration.
Overview
25
25
years of professional experience
Work History
Technical Services Business Analyst
State Farm Insurance
Bloomington
03.2014 - Current
- Strategic focus and governance of Statements of Work and Processes.
- Agile work environment for managing work requests.
- Camtasia user with the ability to record and edit presentations, showcases, and lunch-and-learns.
- Recent work efforts include Paperless/digital instructions and zero touch for Apple and Windows machines.
AERO/EERO Business Analyst
State Farm
Bloomington
01.2010 - 03.2014
- Calculate install timing for specific deployments.
- Work with internal and external vendors regarding the install schedule and quality assurance.
- Communicate with the vendor overseeing the helpdesk personnel.
- Partner with Purchasing to negotiate unique pay structures that benefit State Farm and the vendor.
- Transition traditional T-1 data lines to emerging technology (SDWAN - Software Defined Wide Area Network), leveraging cable connections for the main line, as well as backup/security lines.
Technical Coordinator - Install Coordination
State Farm Insurance
Bloomington
01.2001 - 12.2010
- Communicate with State Farm Agents to understand their move/remodel needs
- Work with internal business partners from ET, ESU, and Telecom to order equipment and data lines for the office
- Schedule vendors to connect data lines and install equipment
Skills
- Data analysis
- Agile methodologies
- Process improvement
- Technical writing
- Requirements gathering
- Vendor management
Affiliations
- Volunteer with HOOAH (Healing of our American Hero's) taking wounded veterans fishing and hunting.
- Prior college tennis referee and played competitive tennis for 10+ years
- Huge fan of MUSIC especially live performances/concerts
Timeline
Technical Services Business Analyst
State Farm Insurance
03.2014 - Current
AERO/EERO Business Analyst
State Farm
01.2010 - 03.2014
Technical Coordinator - Install Coordination
State Farm Insurance
01.2001 - 12.2010
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