Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Chad Cramsey

Quincy

Summary

With a proven track record at Heartland Coca-Cola, I excel in leveraging merchandising strategies and outstanding communication to boost sales and enhance customer relationships. Recognized for exceptional team leadership and problem-solving skills, I consistently deliver solutions that drive performance, achieving top sales accolades and fostering client satisfaction.

Overview

14
14
years of professional experience

Work History

Large Store Account Manager

Heartland Coca-Cola
01.2020 - Current
  • Analyzed sales data to identify trends and develop targeted solutions for improving overall performance in large store accounts.
  • Coordinated with cross-functional teams to develop customized solutions that addressed unique client needs, resulting in higher sales conversions.
  • Delivered exceptional customer service by proactively resolving issues, leading to increased client satisfaction and repeat business.
  • Consistently ranked among top-performing account managers, receiving recognition for outstanding sales achievements and exceptional customer relationship management skills.
  • Streamlined reporting processes for improved efficiency in tracking account performance data over time.
  • Mentored junior staff members on best practices in managing large store accounts while consistently meeting or exceeding targets set by management.

Account Manager

Heartland Coca-Cola
06.2014 - 01.2020

Sales Account Manager Relief

Heartland Coca-Cola
09.2013 - 06.2014

Merchandiser

Heartland Coca-Cola
10.2010 - 09.2013
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.

Education

No Degree - Construction Engineering

Missouri Western State University
Saint Joseph, MO

Skills

  • Merchandising strategies
  • Brand promotion
  • Customer service
  • Problem-solving
  • Team motivation
  • Friendly and positive
  • Multitasking and organization
  • Store merchandising
  • Team leadership
  • Team leadership and coaching
  • Customer relations
  • Outstanding communication skills

Accomplishments

  • Managed a store that increased sales and achieved million dollar sales for the last two years. This is something this district hasn't been able to obtain before.

Timeline

Large Store Account Manager

Heartland Coca-Cola
01.2020 - Current

Account Manager

Heartland Coca-Cola
06.2014 - 01.2020

Sales Account Manager Relief

Heartland Coca-Cola
09.2013 - 06.2014

Merchandiser

Heartland Coca-Cola
10.2010 - 09.2013

No Degree - Construction Engineering

Missouri Western State University

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Chad Cramsey