Chablieena Jordan
Chicago
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Chicago Transit Authority, CTA
04.2024 - Current
- Assisted customers in navigating locations by offering precise and helpful directions about train route and bus routes to navigate through the city.
- Assisted customers in processing payments for transit tickets and Ventra cards, ensuring a seamless transaction experience.
- Provided information on service changes and special events to riders.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Supported disabled and elderly passengers with boarding, prioritizing their safety and accessibility.
STORE MANAGER
Family Dollar/ Dollar Tree
10.2015 - 04.2024
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
- Interviewed and hired prospective employees according to team needs
- Reviewed financial statements, sales reports, and other performance data to measure productivity
- Prepared staff work schedules and assigned specific duties.
Education
HIGH SCHOOL DIPLOMA -
George W. Collins
Chicago, ILSkills
- Multitasking and Organization
- Employee Motivation
- Order Management
- Staff Training
- MS Office Proficiency
- Merchandising
- Cash handling
- Customer service
- Payment Processing
Timeline
Customer Service Representative
Chicago Transit Authority, CTA
04.2024 - Current
STORE MANAGER
Family Dollar/ Dollar Tree
10.2015 - 04.2024
HIGH SCHOOL DIPLOMA -
George W. Collins