Cesar Sosa
Northlake,IL
Summary
Knowledgeable Case Manager experienced in coordinating care for unhoused individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Linkage Case Manager
Kenneth Young Center
05.2021 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Crisis Counselor
Crisis Text Line
10.2018 - 05.2021
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Managed high-stress situations with calm demeanor, providing necessary support to both clients and team members during challenging times.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Developed resources for clients in need, connecting them with community services and programs that best suited their situation.
Education
Bachelor of Arts - Psychology
Dominican University
River Forest, IL01.2021
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Intermediate Spanish speaker
Certification
- Crisis Prevention Intervention Training - 2024
- Naloxone training- 2023
Timeline
Linkage Case Manager
Kenneth Young Center
05.2021 - Current
Crisis Counselor
Crisis Text Line
10.2018 - 05.2021
Bachelor of Arts - Psychology
Dominican University
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