Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Timeline
Generic

Cesar Rodriguez

Des Plaines

Summary

Dynamic Operations Manager with a proven track record at Groundpros, enhancing operational efficiency and team performance. Expert in staff training and conflict resolution, I've successfully led projects to exceed quality standards. Fluent in Spanish, I excel in customer service and cost reduction, significantly improving client satisfaction and operational productivity.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operations Manager

Groundpros
Itasca
11.2021 - Current
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Managed scheduling, training and inventory control.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Responded to information requests from superiors, providing specific documentation.
  • Tracked and replenished inventory to maintain par levels.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Delegated work to staff, setting priorities and goals.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Worked with Account Managers on projects and take-offs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Completed day-to-day duties accurately and efficiently.
  • Operated a variety of machinery and tools safely and efficiently.

Landscape Crew Leader

GroundPros
Itasca
01.2020 - Current
  • Monitored job progress daily and provided feedback on performance issues when necessary.
  • Inspected completed projects to ensure quality standards had been met.
  • Oversaw maintenance, fueling, and cleaning of equipment and vehicles.
  • Trained and instructed new crew members to teach proper use of landscape equipment, maintenance practices and safety procedures.
  • Maintained cleanliness and organization of work areas, tools, and equipment.
  • Taught landscaping crew members proper techniques for new plantings and ongoing maintenance.
  • Assisted in training new employees on proper use of equipment, safety protocols and job expectations.
  • Pruned and trimmed trees and shrubs with shears and pruning saws.
  • Delegated work to staff, setting priorities and goals.
  • Performed regular maintenance duties such as mowing lawns, pruning shrubs, trimming trees and edging beds.
  • Communicated with managers to resolve issues needing attention on customer property.
  • Settled issues among crew members by addressing problems immediately and mediating disagreements.
  • Completed daily timesheets for team and submitted to managers.
  • Repaired broken tools or machinery promptly so as not to delay job progress.
  • Cut and trimmed lawns using power mowers and edgers.

Associate Operations Manager

GroundPros
Itasca
04.2021 - 11.2022
  • Communicated clear action plans to optimize results and successfully execute operational activities.
  • Delegated work to staff, setting priorities and goals.
  • Coached employees to work together to carry out daily functions and meet service objectives.
  • Ensured that all safety regulations are followed at all times within the workplace environment.
  • Resolved conflicts between teams or individuals arising out of work related issues.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Operated equipment and machinery according to safety guidelines.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Operated a variety of machinery and tools safely and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Landscape Crew Leader

Liberty landcape
Park Ridge
03.2019 - 12.2019
  • Pruned trees and bushes to improve visibility and shape.
  • Monitored project progress to enforce adherence to deadlines and quality standards.
  • Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.
  • Managed inventory of tools, equipment, supplies and materials needed for landscaping projects.
  • Trained and instructed new crew members to teach proper use of landscape equipment, maintenance practices and safety procedures.
  • Maintained cleanliness and organization of work areas, tools, and equipment.
  • Taught landscaping crew members proper techniques for new plantings and ongoing maintenance.
  • Used hand tools to break up clumps of dirt, transplant seedlings and mix in fertilizers.
  • Assigned work tasks to crew members, ensuring all safety regulations were followed.
  • Operated landscaping equipment to maintain grounds and remove trees.
  • Followed planned landscaping designs to lay sod, seed grass or plant flowers and foliage.
  • Cut and trimmed lawns using power mowers and edgers.
  • Operated a variety of machinery and tools safely and efficiently.

Landscape Crew Leader

D&I Landscaping
Hanover Park
03.2018 - 11.2018
  • Pruned trees and bushes to improve visibility and shape.
  • Collaborated with clients throughout the duration of their projects in order to ensure satisfaction with results.
  • Monitored project progress to enforce adherence to deadlines and quality standards.
  • Defined and monitored personnel and project schedules to ensure on-time project completion.
  • Supervised day laborers in completing large landscaping projects.
  • Inspected completed projects to ensure quality standards had been met.
  • Performed preventative maintenance to keep equipment in excellent working condition.
  • Oversaw maintenance, fueling, and cleaning of equipment and vehicles.
  • Managed inventory of tools, equipment, supplies and materials needed for landscaping projects.
  • Trained and instructed new crew members to teach proper use of landscape equipment, maintenance practices and safety procedures.
  • Maintained cleanliness and organization of work areas, tools, and equipment.
  • Taught landscaping crew members proper techniques for new plantings and ongoing maintenance.
  • Responded quickly and efficiently to emergency situations related to weather or unforeseen circumstances.
  • Pruned and trimmed trees and shrubs with shears and pruning saws.
  • Built pergolas, retaining walls, decks, and large, and small scale water features to enhance grounds.
  • Operated landscaping equipment to maintain grounds and remove trees.
  • Communicated with managers to resolve issues needing attention on customer property.
  • Followed planned landscaping designs to lay sod, seed grass or plant flowers and foliage.
  • Cleared pathways of overgrowth, debris, and snow to reduce hazards.

Landscape Crew Member

D&I Landscaping
Hanover Park
03.2017 - 11.2018
  • Operated landscaping equipment to maintain grounds and remove trees.
  • Used hand tools to break up clumps of dirt, transplant seedlings and mix in fertilizers.
  • Performed preventative maintenance to keep equipment in excellent working condition.
  • Trimmed or edged around flower beds, walks, or walls.
  • Maintained and operated various types of landscaping equipment, such as mowers, tractors, edgers, blowers, and trimmers.
  • Raked, mulched and composted leaves.
  • Maintained cleanliness and organization of work areas, tools, and equipment.
  • Provided customer service, addressing client concerns and ensuring satisfaction with completed projects.
  • Maintained or repaired tools or equipment for safety and longevity.
  • Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
  • Cut and trimmed lawns using power mowers and edgers.
  • Pruned and trimmed trees and shrubs with shears and pruning saws.

Assistant Manager

KFC
Morton Grove
01.2015 - 03.2017
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Created reports on sales trends, inventory levels, and financial data.
  • Ensured compliance with safety regulations and company policies.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

High School Diploma -

Elk Grove High School
Elk Grove, CA
05-2011

Skills

  • Staff training
  • Scheduling
  • Quality control
  • Customer service
  • Team leadership
  • Project management
  • Equipment maintenance
  • Conflict resolution
  • Safety compliance
  • Operational procedures
  • Cost reduction strategies
  • Staff management
  • FLUENT IN Spanish

Affiliations

  • Play Golf and Soccer on my time off

Languages

English
Professional
Spanish
Professional

Certification

  • ASM Advanced Snow Manager
  • NDS Certified Drainage

Timeline

Operations Manager

Groundpros
11.2021 - Current

Associate Operations Manager

GroundPros
04.2021 - 11.2022

Landscape Crew Leader

GroundPros
01.2020 - Current

Landscape Crew Leader

Liberty landcape
03.2019 - 12.2019

Landscape Crew Leader

D&I Landscaping
03.2018 - 11.2018

Landscape Crew Member

D&I Landscaping
03.2017 - 11.2018

Assistant Manager

KFC
01.2015 - 03.2017

High School Diploma -

Elk Grove High School

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Cesar Rodriguez