Summary
Overview
Work History
Education
Skills
Timeline
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Cesar Medina

Berwyn

Summary

Dynamic professional with a proven track record at Cannabist Company, excelling in effective problem resolution and customer satisfaction. Skilled in operational oversight and adept at managing cash transactions. Recognized for fostering positive customer experiences and mentoring new team members, contributing to a thriving and compliant retail environment.

Determination, and results-driven approach, enthusiastic and ready to tackle any task with professionalism and effeciency.

Overview

9
9
years of professional experience

Work History

AIC (Agent-in-Charge)

Cannabist Company
02.2023 - Current
  • Train and Inform associates of policies and procedures.
  • Maintained a clean, organized, and welcoming store environment for customers to comfortably explore various cannabis products.
  • Maintained accurate records of inventory, transactions, cash, and other relevant documentation for seamless operations within the company.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Assisting with the daily inventory count every morning and correcting any discrepancies.
  • Consistently met compliance requirements for the company by promptly completing education courses and staying current on industry regulations through Seed Talent and other security company trainings.
  • Properly destroying product when needed and staying within state policy and regulations when doing so.
  • Mentored new Sales Agents, providing guidance and support to help them reach their full potential.
  • Managed cash register transactions accurately, maintaining accountability for daily sales totals and deposit procedures.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Checking patients in and updating any medical information to their profile.
  • Facilitated state inspections with IDPFR and State Police.
  • Receiving inventory deliveries and assisting with the organization in the vault.

Lead Concierge

Morguard
05.2019 - 02.2023
  • Resolved guest complaints promptly and professionally, demonstrating commitment to exceptional customer service standards.
  • Developed strong relationships with local vendors and businesses to secure exclusive deals for guests, enhancing their experience at the property.
  • Contributed to a positive work environment by maintaining open lines of communication with colleagues and actively participating in team-building activities.
  • Streamlined the concierge process for improved efficiency, resulting in increased guest satisfaction ratings.
  • Coordinated special requests such as surprise celebrations or unique accommodations for guests celebrating milestones or special occasions during their stay.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Managed check-in and check-out procedures for guests.
  • Assisting in house residents with any maintenance/janitorial issues.

Front Desk Receptionist

Extended Stay America
11.2018 - 05.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.

Cashier

McDonald's
08.2016 - 11.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Education

GED -

Taft High School
Chicago, IL
08-2018

Skills

  • Effective problem resolution
  • Enthusiastic approach
  • Customer satisfaction emphasis
  • Effective complaint handling
  • Effective problem-solving strategies
  • Adaptable scheduling
  • Experienced in driving product sales
  • Accurate order management
  • Operational oversight
  • Adaptability in changing environments
  • Microsoft Office proficiency
  • Customer relationship management

Timeline

AIC (Agent-in-Charge)

Cannabist Company
02.2023 - Current

Lead Concierge

Morguard
05.2019 - 02.2023

Front Desk Receptionist

Extended Stay America
11.2018 - 05.2019

Cashier

McDonald's
08.2016 - 11.2018

GED -

Taft High School

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Cesar Medina