Cesar Bautista
Chicago
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Wintrust Bank. Proven ability in cash handling and fraud detection, fostering customer loyalty through effective communication. Bilingual in English and Spanish, I excel in creating welcoming environments and enhancing operational efficiency. Committed to achieving organizational goals.
Overview
9
9
years of professional experience
Work History
Teller
Wintrust Bank
03.2021 - Current
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Assisted customers with account inquiries, providing solutions to enhance satisfaction and retention.
- Maintained compliance with banking regulations while executing daily operational tasks.
- Collaborated with team members to improve workflow efficiency and service delivery standards.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Qualify 5 or more referrals every month on a consistent basis
Asset Protection Associate
Target
04.2019 - 01.2021
- Implemented loss prevention strategies to mitigate theft and reduce inventory shrinkage.
- Conducted routine audits and assessments to identify security vulnerabilities in store operations.
- Trained staff on safety protocols and proper emergency response procedures to enhance team readiness.
- Collaborated with management to develop and refine asset protection policies for improved compliance.
- Monitored surveillance systems to detect suspicious activities and respond effectively to incidents.
- Analyzed incident reports to identify trends, recommending actionable solutions for risk reduction.
Guest Service Representative
Target
09.2016 - 04.2019
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Managed point-of-sale operations, ensuring accurate transactions and cash handling.
- Collaborated with team members to maintain store organization and presentation standards.
- Trained new staff on customer interaction protocols and operational procedures.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Education
Associate of Science - Applied Sciences
Wilbur Wright College
Chicago, IL06-2022
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Approachable
- Goal-oriented focus
- Banking
- Fraud detection proficiency
- Cash handling expertise
- Financial software
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Teller
Wintrust Bank
03.2021 - Current
Asset Protection Associate
Target
04.2019 - 01.2021
Guest Service Representative
Target
09.2016 - 04.2019
Associate of Science - Applied Sciences
Wilbur Wright College