Celissia Andrews

• Provide comprehensive sales support for the sales team, including product presentations, proposals, and quotations for capital medical equipment.
• Act as a liaison between sales, technical, and service teams to ensure the timely delivery and installation of equipment.
• Respond to customer and sales inquiries, addressing questions regarding product specifications, pricing, and availability.
• Process customer orders, track deliveries, and manage after-sales support to ensure customer satisfaction.
• Handle Returns, Credit, and Debit transactions for capital orders, ensuring accurate records and timely adjustments.
• Cross-train in Customer Service, Disputes, and Customer Master functions to support the team.
• Serve as Subject Matter Expert (SME) in SAP, troubleshooting and resolving system-related issues.
• Develop and maintain relationships with hospital administrators, procurement officers, and clinical staff.
• Support the sales team by managing sales orders, quotes, and customer inquiries.
• Resolve escalated issues by collaborating with other departments and ensuring timely resolution.

• Managed a team of 30 order management representatives, ensuring high performance, productivity, and customer satisfaction.
• Monitored and ran daily reports for order processing and tracked Key Performance Indicators (KPIs) to ensure compliance with company policies and procedures.
• Provided ongoing training and support to team members, ensuring a positive and productive work environment.
• Analyzed complex customer orders and worked cross-functionally to resolve issues in a timely manner.
• Implemented process improvements that reduced order errors and improved on-time deliveries.
• Collaborated with sales and logistics teams to ensure accurate order fulfillment and timely shipping.
• Developed and maintained a reporting system to track order volume, trends, and performance metrics for senior management.

• Handled incoming inquiries, providing analysis for product subscriptions and delivering detailed product information.
• Troubleshot customer complaints and provided effective resolutions, successfully increasing customer satisfaction.
• Processed 100+ orders daily via Fax, Esker, Email, and Phone.
• Managed Credit, Debit, and Return transactions, ensuring accurate records and timely resolution.
• Trained new employees, created training documents, and initiated process improvement projects to enhance efficiency.

• Managed multiple telephone lines and scheduled appointments for multiple veterinarians.
• Filed and maintained medical records, ensuring data accuracy and confidentiality.
• Provided clients with answers regarding medical treatment and products.
• Checked clients in and out and facilitated the flow of patient visits.
• Performed basic bookkeeping, word processing, and filing duties.
• Grove Animal Hospital