Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Celeste Aurora Palma

Chicago

Summary

Compassionate, bilingual Community Support Professional with 5+ years of experience assisting individuals with developmental disabilities, mental health challenges, and diverse backgrounds. Skilled in building trust, creating personalized support plans, and connecting clients to vital resources. Knowledgeable in HIPAA, behavior support, and culturally responsive care. Recognized for adaptability, collaboration, and a strong commitment to underserved communities. Currently pursuing a college degree and seeking to contribute to a mission-driven organization in Chicago.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Independent Community Support Worker

Acumen Agency
01.2021 - Current
  • Supported client’s recovery and daily living goals, tracked progress, and provided transportation.
  • Built trust through cultural sensitivity and bilingual communication (Spanish + basic ASL).
  • Partnered with case managers and care teams to create consistent, quality support.

Direct Support Professional

Inspire Human Services
02.2023 - 01.2024
  • Helped clients navigate resources like housing and healthcare.
  • Encouraged socialization and skills development in adults with disabilities.
  • Translated for Spanish-speaking families, increasing access and comfort.

Community-Based Support Worker

Human Dynamics & Diagnostics
12.2019 - 01.2021
  • Provided behavioral support for children and families with developmental challenges.
  • Assisted in household tasks, took vitals, and documented weekly reports.
  • Served as a bridge between families and staff using Spanish interpretation.

Business Office Clerk (Temp)

Mountain View Hospital
12.2018 - 08.2019
  • Processed billing data and medical documentation.
  • Used medical billing software and managed sensitive patient records.

Education

Bachelor of Arts - Communications

Western Governors University
10-2026

Licensed Esthetician - undefined

Esthetician School - Nathan Layne
07.2023

Idaho State University
Pocatello, ID
10.2022

High School Diploma - undefined

Compass Academy
Idaho Falls, ID
05.2019

Skills

  • Behavioral & Developmental Support
  • Spanish & English Fluency
  • Client Advocacy & Resource Coordination
  • HIPAA Knowledge
  • Community Integration
  • Case Documentation & Reporting
  • Time Management & Team Collaboration
  • Proficient in Medical Billing Software & Data Entry
  • Behavioral support
  • Disability awareness
  • Transportation assistance
  • Individualized support
  • Family engagement
  • Client advocacy
  • Community outreach
  • Data entry and reporting
  • Client needs assessments
  • Life skills training
  • Health promotion
  • Nutrition support
  • Budgeting and finance
  • Drug abuse prevention
  • Mental health
  • First aid and CPR

Languages

Bilingual: English & Spanish

Certification

  • Registered Behavior Technician (RBT) – Certified July 2020
  • Licensed Esthetician – Certified 2023

Timeline

Direct Support Professional

Inspire Human Services
02.2023 - 01.2024

Independent Community Support Worker

Acumen Agency
01.2021 - Current

Community-Based Support Worker

Human Dynamics & Diagnostics
12.2019 - 01.2021

Business Office Clerk (Temp)

Mountain View Hospital
12.2018 - 08.2019

Licensed Esthetician - undefined

Esthetician School - Nathan Layne

High School Diploma - undefined

Compass Academy

Bachelor of Arts - Communications

Western Governors University

Idaho State University

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Celeste Aurora Palma