Celena Garcia
Olympia Fields
Summary
Detail-oriented professional with exceptional communication and time management skills, adept at thriving in fast-paced environments. Proven ability to manage multiple tasks effectively while maintaining a high standard of quality. Recognized for a proactive approach to identifying and resolving issues, with a strong focus on optimizing processes and enhancing team objectives. Committed to driving results through collaboration and innovative problem-solving strategies.
Overview
7
7
years of professional experience
Work History
Mental Health Technician
Shapiro Developmental Center
01.2024 - Current
- Support individuals with developmental disabilities in daily living skills and community integration.
- Collect behavioral and developmental progress data to guide individualized treatment plans.
- Facilitate personal goal setting and promote independence through structured support.
- Organize and supervise safe community outings and events to enhance social skills.
- Assisted in daily living activities, fostering independence and enhancing quality of life.
Behavior Technician (RBT)
ABC-A+ Behavioral Consulting and Treatment, Inc. / Autism Care Therapy
01.2023 - 01.2025
- Applied ABA strategies to reduce challenging behaviors and promote skill acquisition.
- Collected and analyzed data to evaluate client progress toward treatment goals.
- Supported social and cognitive skill-building through structured activities and community integration.
- Reinforced positive behaviors using evidence-based interventions in individual and group settings.
- Partnered with BCBAs and multidisciplinary teams to implement individualized treatment plans.
Customer Experience Specialist
Best Buy
01.2019 - 01.2025
- Delivered high-quality customer service and consistently achieved sales goals.
- Trained and mentored new employees on company procedures and service standards.
- Built communication and problem-solving skills by addressing diverse customer needs.
- Managed daily workflow processes, ensuring adherence to company policies and quality standards.
- Managed and motivated employees to be productive and engaged in work.
Intern
Redeploy Illinois
06.2024 - 08.2024
- Assisted with youth intake procedures and case documentation.
- Assisted with group well-being sessions focused on coping skills, decision-making, and resilience.
- Helped develop organizational procedures for engaging with high-risk youth populations.
- Connected participants with community resources, employment opportunities, and mentorship programs.
- Collaborated with staff and community stakeholders to expand outreach to underserved youth.
Education
Bachelor of Arts - Psychology
Governors State University
University Park, IL12.2025
Associate of Arts - Psychology
Prairie State University
Chicago Heights, IL05.2023
Skills
- De-escalation techniques
- Behavior observation
- Stress reduction techniques
- Team leadership
- Time management
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Documentation and reporting
- Relationship building
Timeline
Intern
Redeploy Illinois
06.2024 - 08.2024
Mental Health Technician
Shapiro Developmental Center
01.2024 - Current
Behavior Technician (RBT)
ABC-A+ Behavioral Consulting and Treatment, Inc. / Autism Care Therapy
01.2023 - 01.2025
Customer Experience Specialist
Best Buy
01.2019 - 01.2025
Associate of Arts - Psychology
Prairie State University
Bachelor of Arts - Psychology
Governors State University