Cathryn Hopp
Lincoln
Summary
I am always willing to learn new tasks. I love working with the public and providing great customer service. I enjoy doing data entry work as well as any and all computer work. I am a fast learner and am very attentive to detail. I am dependable and take great pride in my work.
Knowledgeable Telecommunicator with solid background in handling emergency and non-emergency calls, ensuring swift and accurate communication between dispatch teams and field units. Successfully coordinated responses in high-pressure situations, demonstrating reliability and effective decision-making. Proven ability to manage multiple tasks simultaneously and maintain composure under stress.
Overview
15
15
years of professional experience
Work History
Telecommunicator/Dispatcher
Logan County Sheriff's Office
11.2019 - Current
- Answering911 calls, gathering all necessary information using multiple systems that we are certified in and dispatching the appropriate agency such as police, fire, or EMS
- We are responsible for walking our callers through the appropriate aid needed until responders arrive on scene, including all life saving measures
- I am also responsible for answering administrative lines and routing to the appropriate person
- We enter all warrants and orders of protection for the courthouse for Logan County
- All paperwork entry must be very accurate paying attention to special details when entered into statewide and nationwide data bases
- Maintaining updated education and certification for emergency medical dispatch, emergency police dispatch and emergency fire dispatch as well as CPR certification
- We monitor multiple security cameras and systems for the Sheriff's office as well as Lincoln Police Department
- We are responsible for all filing of hard copies of paperwork and maintaining all files up to date and accurate
- Always maintaining a high level of confidentiality
- We use a variety of computer systems in our dispatch center, such as Microsoft word, email, excel and many more Microsoft systems
- We maintain our copy machine and fax machine
Staff Assistant
Wexford Healthsource
06.2017 - 11.2019
- Prepare and type reports/correspondence for administrative directors, answer phones, relay messages and transfer calls as appropriate
- Develop and maintain filling system for all material along with maintaining the electronic health records
- Schedule any medical, dental, vision, and mental health appointments for inmates as well as collect sort and distribute mail daily for the health care unit
- Order office supplies as needed, and inventory as needed
- Secure information for response of inquiries and maintain confidentiality
- Any data entry that is needed
- Process all medical record requests from inmates and obtaining appropriate authorizations
- Always maintaining a high level of confidentiality
Business Office Tech
Memorial Physician Services
11.2010 - 05.2017
- Answering phones, scheduling appointments, scheduling meetings, making follow up phone calls, messaging nursing staff for patients, training new call center employees
- Filing and organizing
- Data entry for patient electronic charts
- Maintaining data base for missed appointments and sending out appropriate letters for patients regarding appointments
- I also worked helping cover the reception area, checking in patients, gathering all insurance information and processing any co-payments and bill payments from patients
- Always maintained a high level of confidentiality for all patients and staff
Provider telecommunication representative
Blue Cross Blue Shield
10.2009 - 11.2010
- Answering phones, providing benefit and claim information to hospitals and doctor offices, processing claims, ensuring appropriate payment for services rendered
- Always maintained a high level of confidentiality for providers and patients
Education
High school or equivalent - General Study
Hartsburg-Emden Jr-Sr High School
Hartsburg, IL06.1997
Skills
- Microsoft office, Microsoft excel, Microsoft word, Outlook
- Customer service skills
- Receptionist
- Training
- Scheduling
- Billing
- Organizational skills and data entry
- Certified in CPR, EMD, EPD, EFD
- Call prioritization
- Inbound customer service
- Public safety awareness
- Stress tolerance
- Information gathering
- Typing speed
Timeline
Telecommunicator/Dispatcher
Logan County Sheriff's Office
11.2019 - Current
Staff Assistant
Wexford Healthsource
06.2017 - 11.2019
Business Office Tech
Memorial Physician Services
11.2010 - 05.2017
Provider telecommunication representative
Blue Cross Blue Shield
10.2009 - 11.2010
High school or equivalent - General Study
Hartsburg-Emden Jr-Sr High School
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