Cedrina Williams
Chicago
Summary
Professional, customer-focused receptionist with 8+ years’ guest-facing and front-line experience in high-volume hospitality and retail environments. Proven ability to answer and screen high-volume calls (including difficult/hostile callers), greet and direct visitors, manage supplies and forms, and support regional office operations with discretion, patience, and strong communication.
Overview
12
12
years of professional experience
Work History
Turndown Attendant
Aimbridge Hospitality
08.2022 - Current
- Serve as primary guest contact on assigned shifts; greet guests, respond to inquiries, and direct requests to appropriate staff.
- Screen and escalate guest concerns to management and maintenance; de-escalate tense situations calmly and professionally.
- Maintain accurate room-status logs and track supply needs; organize and restock carts to support operations.
Room Attendant
Chicago Athletic Association
09.2021 - 05.2022
- Welcomed guests, handled inquiries, and followed standard procedures for reporting and resolving room issues.
- Returned and restocked carts and maintained accurate logs of work completed.
Support Specialist / Greeter
Pandora
10.2017 - 06.2020
- Acted as the first point of contact for customers: greeted visitors, assessed needs, and routed inquiries to appropriate team members.
- Handled customer concerns and escalations; supported events, visual merchandising, and administrative tasks.
- Tracked customer interactions and assisted with store documentation and reporting.
Room Attendant / Housekeeping
Palmer House Hotel
09.2018 - 01.2020
- Greet guests and coordinate with front desk to prioritize room readiness and guest requests.
- Report and document maintenance issues and room status updates; ensure timely communication across teams.
- Managed inventory of linens and amenities; replenished supplies and assisted with centralized distribution.
Shift Leader
Dunkin' Donuts
03.2014 - 07.2017
- Supervised front-line staff and served as primary contact during shifts; handled customer complaints and resolved conflicts.
- Performed cash handling, reconciliations, and daily log maintenance; trained new employees on procedures and service standards.
Education
High School Diploma - Nursing track
Chicago Vocational Career Academy
Chicago, IL01.2012
Skills
- Front desk & visitor management
- Call screening, & de-escalation
- Reception phone systems & voicemail
- Scheduling & directing walk-ins
- Ordering, distributing & tracking forms/supplies
- Customer service & conflict resolution
- Data entry, logbooks & basic admin
- Time management, reliability, teamwork
Additional
- Authorized to work in the U.S.
- Strong verbal/written communication; dependable and detail-oriented
- Comfortable with multi-line phones, basic office software, and maintaining logs/forms
Timeline
Turndown Attendant
Aimbridge Hospitality
08.2022 - Current
Room Attendant
Chicago Athletic Association
09.2021 - 05.2022
Room Attendant / Housekeeping
Palmer House Hotel
09.2018 - 01.2020
Support Specialist / Greeter
Pandora
10.2017 - 06.2020
Shift Leader
Dunkin' Donuts
03.2014 - 07.2017
High School Diploma - Nursing track
Chicago Vocational Career Academy