Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

Cecilia Mitchell

Broadview

Summary

Energetic professional with extensive experience in support roles. Focused on driving productivity by leveraging advanced administrative support skills. Dedicated to maintaining open lines of communication with leadership and colleagues.

Overview

15
15
years of professional experience

Work History

Client Service Coordinator

Footprint Solutions
Lisle
06.2025 - Current
  • Maintained accurate records of client interactions in order to track trends in customer satisfaction levels.
  • Assisted with the preparation of presentations, reports and other documents related to client services.
  • Assessed customer needs by gathering data through interviews, surveys or focus groups.
  • Monitored incoming emails from clients and responded accordingly within 24 hours.
  • Developed strong relationships with clients through regular contact and follow-up communication.
  • Provided excellent customer service to clients by responding promptly to inquiries and resolving any issues in a timely manner.
  • Coordinated the implementation of new projects, ensuring that all deadlines were met or exceeded.
  • Created detailed project plans outlining timelines, objectives, milestones and resources required.
  • Maintained client relationships and listened to needs and pain points to provide strategic internal feedback.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Proposed or approved modifications to project plans.
  • Implemented quality control measures to uphold company standards.

Installation Coordinator

Footprint Solutions
Lisle
08.2017 - 06.2025
  • Developed comprehensive project plans that included timelines, scope of work, freight availability, and crew count needed.
  • Monitored the progress of installations to ensure they stayed on schedule.
  • Created reports detailing the status of each installation project at regular intervals.
  • Coordinated installation of new equipment and systems in accordance with customer specifications and requirements.
  • Served as a point of contact between contractors and internal teams during installations.
  • Ensured all necessary resources were available for successful installations, including personnel, materials, tools, and equipment.
  • Maintained accurate documentation of installation projects throughout the entire process.

Call Center Representative

Footprint Solutions
Lisle
07.2016 - 08.2017
  • Customer Interaction: Handle a high volume of inbound and outbound calls, addressing customer inquiries, complaints, and providing solutions.
  • Problem Solving: Identify customer needs, clarify information, research issues, and provide reasonable solutions to enhance customer satisfaction.
  • Documentation: Maintain accurate records of customer interactions and transactions in the company’s database.
  • Collaboration: Work closely with other team members to improve customer service and share best practices.

Hostess

The Clubhouse
Oak Brook
08.2013 - 03.2017
  • Greet and seat all customers in a professional and friendly manner
  • Check in reservations and seat accordingly
  • Effectively handle many customers at once within a very popular restaurant
  • Answer phones and make reservations
  • Make follow-up calls to customers to confirm large party and special occasion reservations
  • Maintain reservation schedules for dining rooms and events
  • Help strategize and prepare table setups for large parties and groups
  • Effectively communicates with customers and management
  • Inform management and servers of any special customer requests or concerns
  • Demonstrates knowledge of special upcoming events
  • Assist with clearing and resetting tables as needed

Center Floater

Hines Child Care Center
Hines
06.2011 - 07.2013
  • Acted as a substitute as needed
  • Responsible for the care, hygiene, learning and developmental activities for several children in the classroom
  • Provided parents with daily reviews of child’s day including any major incidents that may have occurred
  • Prepared snacks and lunches for all children on a daily basis
  • Created weekly planners

Teacher’s Assistant

Hines Child Care Center
Hines
04.2010 - 06.2011
  • Help implement activities and redirection of children covering infant/toddler, pre-school and pre-K age groups
  • Help maintain outdoor play
  • Sanitize toys and play areas
  • File documents

Education

Child Development Associates - Early Childhood Care And Education

Smart Horizons Online CDA
03-2013

High School -

Riverside Brookfield HS
Brookfield, IL
05-2011

Some College (No Degree) -

Triton College
River Grove

Skills

  • Computer proficiency
  • Documentation and reporting
  • Scheduling and organization
  • Staff mentoring and training
  • Troubleshooting expertise
  • Microsoft Office applications
  • Deadline management
  • Data analysis and entry
  • Crew management
  • Installation planning
  • Communication skills
  • Multitasking abilities
  • Pressure management
  • Problem-solving techniques
  • Customer service excellence
  • Phone etiquette and professionalism
  • Team collaboration strategies
  • Workload management

References

  • Elisabeth Wilczynski, 708-699-0712
  • Kristen Schaefer, 708-528-1208
  • Douglas Williams, 708-899-0067

References

References available upon request.

Timeline

Client Service Coordinator

Footprint Solutions
06.2025 - Current

Installation Coordinator

Footprint Solutions
08.2017 - 06.2025

Call Center Representative

Footprint Solutions
07.2016 - 08.2017

Hostess

The Clubhouse
08.2013 - 03.2017

Center Floater

Hines Child Care Center
06.2011 - 07.2013

Teacher’s Assistant

Hines Child Care Center
04.2010 - 06.2011

Child Development Associates - Early Childhood Care And Education

Smart Horizons Online CDA

High School -

Riverside Brookfield HS

Some College (No Degree) -

Triton College

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