Summary
Overview
Work History
Education
Skills
Timeline
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Cece Williams

Hoopeston

Summary

Dynamic Patient Service Representative with a proven track record at Carle Foundation Hospital, excelling in customer service and insurance verification. Skilled in clinical data entry and adept at managing patient interactions, I effectively resolved issues, enhancing patient satisfaction and operational efficiency. Committed to maintaining confidentiality and accuracy in all administrative tasks.

Organized Patient Service Representative with 1 year of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Overview

5
5
years of professional experience

Work History

Patient Service Representative

Carle Foundation Hospital
12.2024 - Current
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Balanced deposits and credit card payments each day.
  • Used Epic Systems to schedule appointments.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Handled customer service inquiries in person, via telephone and through email.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Assisted patients in filling out check-in and payment paperwork.

Scheduling Coordinator

Quaker Oats
06.2022 - 06.2024
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Implemented project management techniques to overcome obstacles and increase team productivity.

Reservation Agent

Cedar Point Amusement Park
07.2020 - 01.2022
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Generated and reported performance metrics to management to inform decision-making.
  • Maintained awareness of types of rooms available in different resort locations.
  • Resolved various issues and discrepancies for customers.

Education

Computer Science

Southern New Hampshire University
Hooksett, NH
08-2025

High School Diploma -

Sandusky HighSchool
Sandusky, OH
06-2016

Skills

  • Document filing
  • System updates
  • Recording histories
  • Patient interviewing skills
  • Insurance verifying
  • Medical filing
  • Clinical data entry
  • Medical terminology
  • Office administration
  • Data protection
  • Customer service
  • Patient confidentiality

Timeline

Patient Service Representative

Carle Foundation Hospital
12.2024 - Current

Scheduling Coordinator

Quaker Oats
06.2022 - 06.2024

Reservation Agent

Cedar Point Amusement Park
07.2020 - 01.2022

Computer Science

Southern New Hampshire University

High School Diploma -

Sandusky HighSchool

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Cece Williams