Ceara Sheehan
Chicago
Summary
Account Manager with a proven track record in optimizing client portfolios and boosting retention rates through data-driven insights and personalized service. Leveraged 4 years of diverse experience in marketing and event coordination to develop tailored solutions and foster long-term relationships. Proficient in Salesforce, Excel, and social media management, consistently delivering exceptional results and improving customer satisfaction. I am looking to expand my career in other areas of marketing and business.
Overview
6
6
years of professional experience
Work History
Account Manager
Wheels
Schaumburg, IL
04.2025 - Current
- Manage nine client accounts and conduct weekly action register calls to track progress, address issues, and ensure alignment with client objectives
- Identify and upsell additional fleet management services, increasing account revenue by 20% while aligning solutions with client operational needs
- Leverage Salesforce and Excel to track and analyze KPIs across client accounts, partnering with cross-functional teams to streamline communication and improve visibility, contributing to 100% client retention.
- Objectively analyze and resolve 95%+ of escalated issues within SLA, preventing potential loss of high-value clients and maintaining positive relationships across all points of contact
Associate Account Manager
Wheels
Des Plaines, IL
03.2024 - 04.2025
- Supported the management of a portfolio of 20+ diverse client accounts, ensuring on-time delivery of products and services aligned with client needs, contributing to 100% client retention
- Independently managed a senior-level account with a fleet of 6,000+ vehicles for several months, maintaining service continuity and client satisfaction during team member leave
- Coordinated and executed large product implementations across multiple applications, maintaining accuracy, efficiency, and adherence to client specifications
- Maintained detailed records of all account-related transactions for accurate reporting and analysis purposes at both individual client levels as well as department-wide aggregations
Event Coordinator
Bloom Dance Competition
Indian Head Park, IL
06.2022 - 03.2024
- Built and maintained strong relationships with event clients through exceptional customer service, collaborating with venue management to successfully execute 4 large-scale events
- Managed live social media coverage during events, increasing audience engagement while coordinating communication between staff, venue teams, and clients
- Led event setup by arriving early to organize equipment and decor, and conducted final walk-throughs to ensure seamless execution
- Developed and sustained partnerships with local dance studios and schools, driving increased participation and attendance at Bloom Dance Competitions
Marketing Representative
Thrive Center for Dance
Indian Head Park, IL
01.2020 - 03.2024
- Collaborated with staff and leadership to execute multi-channel marketing campaigns (postcards, networking, Instagram, and Facebook), driving a 22% increase in enrollment
- Coordinated with parents, teachers, and leadership to develop and manage class schedules, ensuring a safe, organized, and positive experience for students
- Managed and maintained organized documentation and reporting using Microsoft Word, Excel, and PowerPoint to support daily operations
- Partnered with the marketing team to identify target audiences and develop strategies to effectively reach and engage prospective students
Education
Bachelors of Science - Marketing
University of Dayton
Dayton05-2023
No Degree -
College of Dupage
Glen Ellyn, IL05-2021
No Degree -
University of Missouri-Columbia
Columbia, MO12-2019
Skills
- Time Management
- Customer satisfaction
- Verbal and written communication
- Teamwork and collaboration
- Data-driven decision making
- Relationship building
- Problem-solving
- Attention to detail
- Reliability
- Organizational skills
Websites
Timeline
Account Manager
Wheels
04.2025 - Current
Associate Account Manager
Wheels
03.2024 - 04.2025
Event Coordinator
Bloom Dance Competition
06.2022 - 03.2024
Marketing Representative
Thrive Center for Dance
01.2020 - 03.2024
No Degree -
College of Dupage
No Degree -
University of Missouri-Columbia
Bachelors of Science - Marketing
University of Dayton
Activities
- Epsilon Nu Tao, Conducted mock interviews with new members and completed service projects throughout the Dayton area such as homeless shelters.
- 4Paws, Trained soon-to-be service dogs as puppies as little as the age of 4 weeks.