Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ceairra Graham

Chicago

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Family Coach

Metropolitan Family Services
04.2024 - 12.2024
  • Complete intakes and monitors family goals and activities
  • Take increasing responsibility for own professional development, utilizing supervision and other developmental opportunities within and outside the agency to enhance skills
  • Complete senior assessments and monitors goals, activities, and referrals
  • Provides support services, including transportation, childcare assistance, clothing, and uniform assistance.
  • Addresses housing-related issues, including lease compliance referrals from Property Management.

File Clerk /Receptionist

Hall Tax Service Company
11.2023 - 04.2024
  • Resolved issues with various office devices including computers and printers
  • Monitored security cameras in the lobby area to ensure safety of employees and guests.
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Performed data entry tasks into various computer systems accurately and promptly.

Administrative Assistant

Micheal's Organization
07.2023 - 12.2023
  • Handle complaints, queries via calls, emails, and general correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Scheduled appointments between clients and customers and internal staff members.

Front Desk Receptionist

Art + Science Hair Salon
12.2022 - 08.2023
  • Created daily reports on sales figures, appointment bookings and customer feedback.
  • Performed inventory checks on hair care products, tools and other supplies as needed.
  • Answer all incoming calls to schedule appointments or cancel appointments
  • Assisted stylists with client check-in and check-out procedures when needed.
  • Resolved customer complaints in a professional manner.

Front Desk Receptionist

Mac Properties
03.2020 - 11.2022
  • Organized office space to improve event and facilities storage and developed a system to manage inventory
  • Login packages into salesforce, Send Urgent Emails to company and residents using Microsoft Word
  • Conducting industry-specific research, organizing important files, and drafting supporting documentation for presentations
  • Scheduling meetings and sending meeting invites to attendees

Salon Manager

Prana for Hair
06.2019 - 02.2022
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Increased staff productivity by providing ongoing training, motivation, and performance evaluations.

Education

Some College (No Degree) -

Tricoci University of Beauty Culture
Highland, IN
06.2018

Highschool -

Thornton Fractional North
Calumet city, IL
05.2017

Skills

  • Marketing
  • Project Management
  • Microsoft Office/Excel
  • Trained in Salesforce
  • Yardi and Real Page Training
  • Budget Planning
  • Communication
  • Problem-solving
  • Nuts and Bolts Business Training
  • Appointment Scheduling
  • Data Collection

Timeline

Family Coach

Metropolitan Family Services
04.2024 - 12.2024

File Clerk /Receptionist

Hall Tax Service Company
11.2023 - 04.2024

Administrative Assistant

Micheal's Organization
07.2023 - 12.2023

Front Desk Receptionist

Art + Science Hair Salon
12.2022 - 08.2023

Front Desk Receptionist

Mac Properties
03.2020 - 11.2022

Salon Manager

Prana for Hair
06.2019 - 02.2022

Some College (No Degree) -

Tricoci University of Beauty Culture

Highschool -

Thornton Fractional North

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Ceairra Graham